Job summary We are looking for an enthusiastic person with good interpersonal and customer service skills to provide reception duties in a busy practice. The role is part time 25 hours per week over either 3 or 4 days. £12.00 per hour. Previous applicants need not apply. Main duties of the job The receptionist role is to provide a friendly efficient and caring service to our patients. Be the first point of contact for dealing with a wide range of patient enquiries be it verbally or in person. About us We are a medium sized practice with approximately 6400 patients, we are based in purpose built health centre in the centre of Bransholme. We have a staff base of multidiscipliary team members who are valued, respected and supportive of each. We work closely with the similar practices and are part of the HASP primary care network. Date posted 07 February 2025 Pay scheme Other Salary Depending on experience Contract Permanent Working pattern Part-time Reference number A1982-25-0000 Job locations Goodhart Road Bransholme Hull HU7 4DW Job description Job responsibilities Meeting and greeting patients Care navigation including signposting and booking appointments with the appropriate health care professional Taking phone calls and dealing with patient enquiries Processing repeat prescriptions scanning of documents, letters and other communications Processing new patient registrations Call and recall of patients with long term conditions Recording and extracting clinical data to and from the clinical system which is System One. (S1) Providing support to the wider clinical and adminstrative team Job description Job responsibilities Meeting and greeting patients Care navigation including signposting and booking appointments with the appropriate health care professional Taking phone calls and dealing with patient enquiries Processing repeat prescriptions scanning of documents, letters and other communications Processing new patient registrations Call and recall of patients with long term conditions Recording and extracting clinical data to and from the clinical system which is System One. (S1) Providing support to the wider clinical and adminstrative team Person Specification Qualifications Essential GCSE in English Word processing and computer skills Desirable Previous GP Experience Customer Care qualification/certificate Experience Essential Previous receptionist experience in a GP surgery or similar health care setting. Dealing with the public. Be smart in appearance. Well organised. Good communication skills. Abide by confidentiality. Flexible working approach. Must be able to provide cover in case of absence and holidays. Desirable Previous experience in a busy office setting. Word processing and other computer skills. Medical Terminolgy Qualifications Essential GCSE in English Word processing and computer skills Desirable Previous GP Experience Customer Care qualification/certificate Qualifications Essential GCSE in English Word processing and computer skills Desirable Previous GP Experience Customer Care qualification/certificate Person Specification Qualifications Essential GCSE in English Word processing and computer skills Desirable Previous GP Experience Customer Care qualification/certificate Experience Essential Previous receptionist experience in a GP surgery or similar health care setting. Dealing with the public. Be smart in appearance. Well organised. Good communication skills. Abide by confidentiality. Flexible working approach. Must be able to provide cover in case of absence and holidays. Desirable Previous experience in a busy office setting. Word processing and other computer skills. Medical Terminolgy Qualifications Essential GCSE in English Word processing and computer skills Desirable Previous GP Experience Customer Care qualification/certificate Qualifications Essential GCSE in English Word processing and computer skills Desirable Previous GP Experience Customer Care qualification/certificate Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Goodheart Surgery Address Goodhart Road Bransholme Hull HU7 4DW Employer's website https://www.goodheartsurgerybransholme.nhs.uk/ (Opens in a new tab)