Our client, a leading global IT service provider, is recruiting for a Service Delivery Lead to join their business in Rugby, UK.
Position Title: Service Delivery Lead
Position Type: Permanent
Start Date: ASAP
Location: Rugby, UK
Special Criteria:
* Need Active SC Cleared candidates. Lapsed SC/Expired SC cannot be considered.
* Applicants should be holding Single British Nationality. (Dual Nationality and visa-dependent cannot be considered.)
* Candidate should be available for 24*7 Support.
* Candidate should be available for on-call anytime.
Mandatory Skills:
* Managed Engine Ops (Performance and Availability monitoring – Server, FW, Infra)
* Trellix – AV malware, SIEM, DLP, Native Encryption, EPO (E Policy enforcement)
* Tenable SC – Vulnerability management
* AXIOM – HRSM security (log inspection, Investigation)
* ARCON – Endpoint Privilege Management
* CISCO FNC – firewall Management console
Desired characteristics:
* Experience with HMGSPF, JSP 440, JSP 490, NCSC ten steps to cyber security, MOD Cyber Security Directives.
* Cyber security certifications (SANS, ISACA, ISC2, CISSP, GIAC, CISA, CISM) preferred.
* Quickly able to technically analyse, diagnose, and resolve incidents and requests.
* Resolve issues and ensure that IT infrastructure remains secure and compliant.
* Good understanding of networks and Domain Structure.
* Strong experience with 10+ years minimum in Infrastructure and cybersecurity domains.
* Should be strong in Cybersecurity & Infrastructure managing and driving 24X7 support in rotation shift, lead L2 and L3 team members to manage day-to-day operations as service contract.
* Set up a strong KPI to track them on a regular basis to measure performance of the team.
* Should have strong experience and knowledge around ITIL framework in setting up Incident, Change and Problem management aligned with client framework/expectations.
* Drive action tracker, RISK register to address smooth delivery with quality in delivery.
* Be a single point of contact for all escalated cases, reduce the impact with a defined delivery framework.
* Should have technical experience and knowledge on Infrastructure and security systems and services, including SIEM, Data Protection, Tokenization, Endpoint Detection and Response, Encryption and Security Event Management, IAM/PAM, Firewalls, Vulnerabilities management process, patching criticality and process, Cloud/on Prem- VM, Database, Backup and Redundancy etc.
* Mandate to have experience and knowledge around Managed Engine Ops (Performance and Availability monitoring – Server, FW, Infra), Trellix – AV malware, SIEM, DLP, Native Encryption, EPO (E Policy enforcement), Tenable SC – Vulnerability management, AXIOM – HRSM security (log inspection, Investigation), ARCON – Endpoint Privilege Management, CISCO FNC – firewall Management console, CISCO firepower & Fortigate (remote access).
* Monitor and Manage SLA for overall project and performance metrics such as incident response times and resolution rates to avoid penalty.
* Conduct regular SLA review with team, stakeholder to ensure alignment with business requirements.
* Identify areas for improvements and implement changes to enhance SLA performance through reporting and Dashboard for operations.
* Ensuring the agreed objectives and success criteria are delivered on time and within budget.
* Identifies and facilitates the resolution of any issues that may arise.
* Develop and manage overall infrastructure and ensure comprehensive cyber security strategies are implemented.
* Initiate strong Governance model, regular connect and review on Daily, weekly, Monthly, Quarterly.
* Run planning workshops in collaboration with the technical and functional project teams to ensure a thorough understanding of requirements, which should be captured in the business requirements specification.
* Monitor and report project progress to stakeholders, addressing any risks/issues or variation promptly.
* Maintain thorough project documentation, including project plans, risk assessments, and status reports.
* Conduct regular project team meetings to review progress, address challenges, and facilitate knowledge sharing.
* Establish and maintain strong relationships with key stakeholders, including business units, senior management, and external vendors.
* Communicate project status, risks, and issues effectively to stakeholders, providing transparency and managing expectations.
* Conduct project reviews and lessons learned sessions to identify areas for improvement and implement corrective actions.
* Identify project risks and proactively develop mitigation strategies to minimise their impact.
* Manage project issues, track resolutions, and escalate as necessary to ensure timely resolution.
* Should have good experience on overall cyber security and Vulnerability Scanner tools such as Tenable.
* Should have good experience on Endpoint encryption and Centralized encryption policy creation and management.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
IT Services and IT Consulting
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