Company description: Mller UK & Ireland is wholly owned by the Unternehmensgruppe Theo Mller which employs over 24,000 people throughout Europe. In the UK, Mller develops, manufactures and markets a wide range of branded and private label dairy products made with milk from more than 1,700 British farmers. The Mller brand is ranked at No.7 in The Grocers Top 100 list of Britains Biggest Brands, and is also the 7th most chosen brand in the UK. Job description: Were recruiting Learning & Development Officer Mller has been a loved brand in the UK for over 30 years. Its a household name and it continues to grow as we invest to make and market an ever-great range of fantastic dairy products. We are currently the 8th most chosen FMCG brand, picked from supermarket shelves over 208 million times each year We are currently recruiting for a Learning & Development Officer to be based at our Market Drayton offices. We are looking for an experienced individual to underpin the wider HR function by effectively supporting the business and our employees though the timely and consistent completion of quality learning coordination transactional activity. Your challenge To support the Head of Learning and Development (L&D) in delivering the L&D strategy within agreed timescales. To provide a professional, proactive and effective L&D service to all employees. To advise managers and staff on a range of appropriate L&D activities to meet business objectives. You will achieve this by Complete timely & consistent, high quality learning coordination activity in line with the employee life cycle and business driven learning & development demand. Work closely with the L&D Team to agree a calendar of learning events with stakeholders, ensuring trainers, accommodation, venues, buffets are efficiently booked, and materials are ordered and delivered & highlighting early any issues. Offer guidance to employees in regard to the Learning processes and policies Use workflows and instructions to complete all allocated requests within process timelines and SLAs Manage customer expectations using the most appropriate method of communication Support the L&D team to triage requests for support to the correct person within the L&D team and ensure closure within agreed timeframes Escalate any complex requests to the Manager to ensure internal SLAs are still met Coordinate activities to ensure that employee records are stored and allocated to employee files in an accurate and timely manner Use a structured and measured approach to learning evaluations to support the team in being able to report outputs to key stakeholders. Ensure governance & compliance of HR data through the use of document management systems and tools Ensure HR/LMS systems are maintained and updated in a timely manner when processing transactional information Ensure clear audit trail through the completion of clear and concise notes on the HR case management system ITRP Manage workload in line with internal SLAs and KPIs Complete and distribute reports as and when required Support process reviews by inputting where required to design, testing, training and supporting colleagues to promote continuous improvement by challenging the 'status quo', seeking and recommending improved ways of working within the L&D team Pro-actively seek out solutions to unique requests/ issues, sharing knowledge and findings with wider team Identify opportunities to reduce overall training costs and better utilise trainers by the way it is organised (E.g. trainers in same location for a week to avoid travel costs and time) Support the team with budgetary and PO activities through the use of SAP. Provide support to the wider team with key projects and activities as required. Conduct needs analysis and research, support design and delivery of in-house training and development programmes for employees and managers which are aligned to meet organisational and individual needs. Provide business coaching to employees to aid their personal and professional development. Lead on L&D projects and initiatives as assigned by Head of L&D, ensuring that implementation is achieved on time and in budget. Meet L&D business plan objectives by liaising and negotiating with external suppliers, ensuring best value as appropriate. Key skills & experience Excellent planning, organising & problem-solving skills Adaptable and capable of multi-tasking in a fast-paced environment Confidence to challenge and offer solutions and recommendations Excellent communication skills especially via the telephone and email Ability to work alone or as part of a team Highly motivated. Excellent, demonstrable customer service experience is essential Experience of working in a fast paced, high-volume environment High attention to detail and accuracy High level of IT skills, including MS Office, Excel, Power Point and Word Ability to 'think outside the box' when under pressure We are results driven so you need to be able to manage your time effectively and delivery on your promises to your customers Mller pride ourselves on offering support to help develop your knowledge and skills. In return for your commitment, drive and enthusiasm, we offer our employees numerous benefits as part of your employment, including: Competitive Salary / Bonus scheme / Health Care Cash Plan Package / Life Assurance / Contributory pension plan / Employee Assistance Programme - an easy-to-use app which offers guidance and care for your physical and mental health. It puts a range of health and wellbeing services at the fingertips of Mller employees / Generous annual leave increasing with service / Flexible benefits programme / New and improved family friendly policies for maternity, adoption/surrogacy and paternity/partner leave / Free onsite parking / In addition, our employees have access to a Rewards Benefits Programme providing an exclusive range of discounts across 800 retailers, utilities, holidays and cinema tickets. The Process If you have the skills and experience in the above areas and would like to be considered for this role, please apply at www.mullercareers.co.uk L1 MB1 LI-Hybrid