Job Location (Short): Runcorn, United Kingdom
Workplace Type: Hybrid
Business Unit: ALI
Responsibilities
Hexagon in the Asset Lifecycle Intelligence division, is seeking a Software Support Engineer for a permanent post, based in our office in Runcorn, Cheshire. The role will suit a graduate or equivalent with an engineering background. You will join the Hexagon ALI support team and will work under the guidance and leadership of the support manager. You will have contact with customers and Hexagon staff at all levels, in many different parts of the world, so good verbal and written communication skills are essential, and some travel may be required. This is an opportunity to join and make an impact on an established, successful and well regarded team which creates technology in use by companies all over the world.
You will be...
1. Providing technical support to users of Alias software, this is the primary responsibility, the following are occasionally required.
2. Training of customers and Hexagon staff
3. Providing paid configuration services for customers
4. Supporting the software development teams by providing a customer perspective
5. Creation of professional level documentation for support purposes
Education / Qualifications
You will have...
1. Education to degree level in an engineering discipline
2. Aptitude and enthusiasm for computer applications
3. Good communication and interpersonal skills
It would be great if you had...
1. Process Industry background
2. Experience with CAD or Engineering applications
3. Programming and database experience
About Hexagon
Hexagon is a global leader in digital reality solutions, combining sensor, software and autonomous technologies. We are putting data to work to boost efficiency, productivity, quality and safety across industrial, manufacturing, infrastructure, public sector, and mobility applications.
Hexagon’s Asset Lifecycle Intelligence division helps clients design, construct, and operate more profitable, safe, and sustainable industrial facilities. We empower customers to unlock data, accelerate industrial project modernization and digital maturity, increase productivity, and move the sustainability needle.
Our technologies help produce actionable insights that enable better decision-making and intelligence across the asset lifecycle of industrial projects, leading to improvements in safety, quality, efficiency, and productivity, which contribute to Economic and Environmental Sustainability.
Hexagon (Nasdaq Stockholm: HEXA B) has approximately 25,000 employees in 50 countries and net sales of approximately 5.4bn EUR. Learn more at hexagon.com and follow us @HexagonAB.
Why work for Hexagon?
At Hexagon, if you can see it, you can do it. Hexagon’s Asset Lifecyle Intelligence division puts their trust in you so that you can bring your ideas to life. We have emerged as one of the most engaged and enabled workplaces. We are committed to creating an environment that is truly supportive by providing the resources you need to fully support your ambitions, no matter who you are or where you are in the world.
Everyone is welcome
At Hexagon, we believe that diverse and inclusive teams are critical to the success of our people and our business. Everyone is welcome—as an inclusive workplace, we do not discriminate. In fact, we embrace differences and are fully committed to creating equal opportunities, an inclusive environment, and fairness for all.
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