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Call Centre Operative and Dispatcher, Writtle
Client: Happicabs
Location: Writtle, United Kingdom
Job Category: Customer Service
EU work permit required: Yes
Job Reference: 234115273221
Job Views: 100
Posted: 22.01.2025
Expiry Date: 08.03.2025
Job Description:
We are currently recruiting for friendly, hardworking call centre agents and dispatchers to work within our busy 24-hour Customer Contact Centre in Writtle, Chelmsford (CM1 3ST). This role will require flexibility to work across a range of shift patterns, including evenings, weekends, and bank holidays to cover our hours to meet 24/7 demand.
This is the ideal role for someone with a passion for customer service, who is comfortable in a fast-paced environment and has the personality to complete sales and promote our brand positively. If you are vibrant, enthusiastic, and driven, this is the perfect role for you. Our call centre team is fun, friendly, and works hard together to ensure the goals of the team are met.
Roles and Responsibilities:
1. You will be liaising with other departments to provide two-way communication in a professional, courteous, and prompt manner.
2. You will be responsible for handling all customer bookings such as telephone enquiries, email bookings, web, and app bookings.
3. Dealing with both new and existing customers.
4. Converting quotes provided into sales.
5. Problem solving and dealing with difficult calls and customers.
6. Providing a friendly professional service and promoting our brand in a positive manner.
7. Taking a high volume of calls during busy times.
8. Associated administrative duties.
9. Dealing with enquiries from drivers and highlighting significant issues to the Management Team.
Who We Are Looking For:
1. Administrative experience preferably within a contact centre environment.
2. Able to understand bespoke systems and be proficient in all Microsoft Office Products.
3. Excellent customer service skills.
4. Calm, professional manner.
5. Target driven and motivated.
6. Friendly, hardworking and able to work as part of a team.
Full-time or Part-time available – Various hours. The role pays between £MW and £11.00 per hour. Company benefits include holidays, overtime, and team evenings out.
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