Key Duties and Responsibilities Enter data onto the case management system PARIS and other associated monitoring tools. Carry out governance audits and contribute to the review and development of service provider. To adhere to health and safety, vetting, and security procedures/polices as directed by the partnership and commissioning bodies. Compile reports on attendance, engagement, and recovery from substance use, and submit accurate and reflective assessments for safeguarding and unmet needs care planning. Manage, motivate and lead CAVDAS service delivery teams/ Provide operational leadership into high quality service delivery for service users to meet the Cardiff and Vale substance misuse outcome framework. Implement robust systems for reporting any untoward incidents, complaints, and safeguarding concerns. Collaboratively develop and implement effective and flexible systems and structures. Adhere to robust working agreements and care pathways to support service users transitioning between CAVDAS delivery teams and throughout the wider health and social care system. Continue to deploy performance management at an operational level, ensuring that services collect, collate, and report the required information and data; identify areas of under-performance and planning and implementing actions to improve performance. Contribute to staff recruitment and human resources within the service. Implement and demonstrate CAVDAS policies, procedures, and protocols across the service, to ensure that safety and good practice are maintained for staff, other agencies and service users. Ensure case notes and other statutory records are up to date and kept in accordance with CAVDAS policies and procedures/regional information sharing protocols. Work with the Service Manager, CAVDAS Alliance Manager and the Alliance Manager to allocate resources and provide an innovative and flexible services across Cardiff and the Vale. Co-ordinate the delivery of an integrated service in the locality through the provision of assessment, aftercare action planning, engagement, retention, planned discharge and onward referral as appropriate. Communicate CAVDAS values and vision. Ensure service user involvement and co-production is at the heart of service delivery. Ensure appropriate safeguarding and data protection principles are adhered in working practice. Respond in a timely and appropriate manor to complaints feedback and concerns in line with CAVDAS policies and procedures. To attend and report to safeguarding reviews, meetings and conferences e.g. Multi-Agency Risk Assessment Conferences (MARACs) and Fatal Drug Poisoning Review Panel. To work within agreed policies, procedures, and protocols to safeguard children and vulnerable adults. Promote information regarding substance use and associated lifestyle behaviours that reduces the risk of overdose, reduces the spread of blood borne viruses, promotes healthy living, and minimises the potential risks and impact of drug related crime and disorder on the wider community. Liaise closely with health and social care service providers such as Cardiff and The Vale of Glamorgan Social Services teams, Family Drug and Alcohol Court, C&VUHB (CAU / DATT/Newlands/Pine Ward) to assist with seamless transitions to and from CAVDAS. Assist with the production of leaflets, marketing material and web pages. To ensure appropriate crisis intervention is available where necessary and appropriate Promote and encourage the utilisation of self-help manuals. To undertake other reasonable duties as requested, but which may not be specified within the job description Professional Development Maintain and develop personal expertise and knowledge by reading, networking and further training in order to develop professional competence and to contribute to the development of competence within the team Contribute to the induction and orientation of new staff, volunteers and students Ensure professional development by seeking regular supervision and annual appraisals. Effectively manage own time and prioritise workload, maintaining own administration and accurate personal records regarding travel, diary appointments, TOIL, and expenses incurred. Service Development To represent the service and participate in any meetings as requested. To represent CAVDAS in the wider community. Support the continued delivery of a high-quality service in line with the service specification and regional delivery plans. Contribute to the delivery of internal teaching and training programmes Work collaboratively with colleagues to further develop the service Contribute and encourage the use of Welsh Language within your own practice and that of your colleagues (internal and external) promoting the Active Offer - more than just words in your day-to-day activities with service users and the wider Cardiff and Vale community. Further information on the Active Offer can be seen at: The post holder will be expected to work in line with the Social Services and Well Being (Wales Act) 2014, and the Violence Against Women Domestic Abuse and Sexual Violence (Wales) Act 2015 to ensure safeguarding of individuals (adult and children) is at the heart of service delivery. A good understanding of confidentiality and information sharing legislation is required with the confidence to act professionally and seek guidance and support from line management and colleagues where appropriate.