Technical Service Co-Ordinator, Longford
Client: Grohe AG
Location: Longford, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference: 558c9a77fce4
Job Views: 4
Posted: 14.03.2025
Expiry Date: 28.04.2025
Job Description:
Technical Service Co-Ordinator at GROHE UK Limited
GROHE is the world's leading provider of sanitary fittings and a global brand, dedicated to providing innovative water products. For many decades, GROHE has been committed to the brand values of technology, quality, design and sustainability that illustrate GROHE's commitment to creating exceptional experiences and to delivering "Pure Freude an Wasser". With its engineering, innovation and design activities firmly anchored in Germany, GROHE products bear the badge of quality "Made in Germany", ultimately strengthening the customers’ confidence in the brand. In 2014, GROHE became part of the LIXIL Group Corporation, a publicly listed company on the Tokyo Stock Exchange.
Primary Responsibilities:
Service
* Provide first class customer service to all GROHE UK customers handling inbound service contacts received via both calls and emails.
* Handle all technical product questions using training and systems available to provide the customer with the appropriate resolution.
* Provide product fault analysis for customers with product issues, assessing whether the fault falls within our warranty conditions and managing appropriately. Identify necessary spare parts and dispatching, along with an engineer if needed.
* Give accurate specification advice to customers of differing technical expertise understanding Grohe’s product portfolio to offer a complete service (training provided).
* Provide installation support to all customers with differing technical expertise across the full range of GROHE products.
* Consistently develop your knowledge of GROHE products by completing all company training and via self-learning.
Warranty
* Pro-actively manage new and existing warranty claims. Check progress of existing warranty claims and switch orders as necessary to meet agreed SLA’s.
* Administration of Warranty processes, from invoice approval, out of warranty invoices, processing customer payments, engineer job sheet processing, fault reporting through to complaint handling.
* Balance the need to meet our customers' expectations with also providing cost-effective solutions to ensure we deliver our warranty budget.
General Company:
* Act as an ambassador for GROHE UK always and ensure that Group values are upheld to both external and internal contacts, through appropriate behavior and performance.
* Undertake any other duties, which may be reasonably assigned from time to time.
* Actively sell benefits of Grohe products within defined boundaries.
Key Deliverables:
* Handle all inbound telephone calls within the defined SLA.
* Handle all inbound Service cases within the defined SLA.
* Deliver service quality targets.
*Closing Date: 12/07/2024*
#J-18808-Ljbffr