We're looking for a passionate 2nd & 3rd Line Helpdesk Support Specialist adept at stakeholder management, Office 365, networking & antivirus to join a growing IT services company leading the way in the Managed Service Provider field Salary: Up to £40k | 3 days a week in Stockton on Tees office but must be flexible due to having some field days. (must be based in the UK) In this fast-paced role, you'll join an agile and powerful 14-person team making waves in the market. You'll become a master trouble-shooter, diving into technical issues and crafting solutions for the brand's growing client base. This role is perfect for individuals who excel at communicating with technical proficiency. Do you think you've got what it takes? What else you'll be doing: Troubleshoot and resolve complex IT issues: Diagnose network, server, and software problems across all support levels (2nd & 3rd line). Maintain system stability: Implement permanent fixes, perform system maintenance, and proactively address potential issues. Collaborate and share knowledge: Work with internal and external teams, document solutions, and train colleagues to foster continuous improvement. Support IT projects: Provide technical expertise for deployments, migrations, and upgrades. Deliver exceptional service: Communicate clearly with both technical and non-technical audiences to ensure high customer satisfaction. You'll be a great fit if you have: A strong grasp of the English language (written and spoken) Valid UK Driver’s license (ideally a car but not a deal breaker) Familiar with windows active directory Experience in a similar role, ideally within an MSP In-depth knowledge of Microsoft 365 and a good understanding of cloud platforms like Azure (bonus points) Networking expertise (switches, firewalls, routers - you get the idea) The ability to diagnose and solve problems efficiently The ability to work independently and as part of a team Impeccable communication and interpersonal skills Ready to take your IT career to the next level?