Job Title: Senior FtP Manager
Salary: £55,000 - £69,000
Contract: Permanent
Working arrangements: Hybrid
Key Responsibilities:
* Support the Head of Case Progression and Quality to foster and promote a culture of continuous improvement whereby the department is striving to always improve the way the service is delivered. Work collaboratively with other Operational Managers and colleagues across the organisation to deliver the department’s strategic objectives and priorities.
* Analyse management information and other qualitative data to identify emerging issues and risks, taking a proactive and collaborative approach to solving cross[1]functional operational issues.
* Use agile ways of working to anticipate and respond to developments in the regulatory landscape, and be proactive in identifying and making a case for appropriate improvements to meet challenges head on.
* Lead a multi-disciplinary team of case managers and lawyers undertaking different streams of case investigation to ensure the right regulatory outcome to protect the public is reached on cases efficiently, consistently and fairly.
* Review and develop systems for ensuring regulatory decisions are robust, proportionate, consistent and fulfil the organisations public protection objectives, especially in high risk areas.
* Ensure risk is managed through the undertaking of appropriate controls and checks at all stages of the process. Ensure the team operates, at all times, in compliance with the legislation, policies, processes and guidance that govern the work of the team.
* Plan and determine the workload of the Investigations teams, ensuring effective use of available resources to meet business needs and identification of future resource requirements.
* Be responsible for the efficient and effective investigation of serious fitness to practise cases, which includes our Interim Order cases, and be accountable for the quality and timeliness of case progression, risk assessments and recommendations made by the team.
* Monitor and lead the performance of the team by ensuring sufficient support, guidance and direction is provided and that human resource issues and any poor performance is managed quickly and effectively.
* Ensure that the team is sufficiently resilient to adapt effectively to changing priorities and direction and to absorb the introduction of new process and procedures.
* Manage and motivate direct reports by providing direction and setting clear objectives and behaviours. Coach direct reports to be strong and effective managers, with the ability and resilience to identify and successfully tackle poor performance when it arises.
* Utilise quality assurance strategies to identify, develop and share best practice, ensuring that recommendations and learning from audits, reviews and other feedback is taken forward and embedded in the department.
Essential Criteria:
* Educated to degree level and/or relevant knowledge and understanding
* Experience of working within healthcare, professional regulation or other regulatory environments
* Experience of managing teams in delivering time and quality
* Excellent influencing and interpersonal skills and ability to engage effectively with different audiences
* A high level of written English and verbal communication skills, including the ability to communicate professionally with internal and external stakeholders from all background