The Wave, Bristol, are recruiting a Retail Supervisor on a full-time, permanent basis. This role will operate on a rota basis which will cover some weekends as well as weekdays. As a Retail Supervisor, you will be part of a small team supporting the General Manager to run the retail function at The Wave. You will be focused on delivering an exceptional service to our customers across the retail area, ensuring the area is merchandised in an attractive way to maximise sales. You will also play a key role in supporting the front of house operation. You will ensure that every customer arriving and leaving The Wave has an amazing experience. To learn more about what it’s like to work at The Wave, have a look at our video library where current Wavemakers detail what they get up to day-to-day https://www.thewave.com/work-with-us/working-at-the-wave/ Our Retail Supervisor: Supports the General Manager in day-to-day operations of the shop Deliver world class services to ensure customer satisfaction Working with the General Manager on creating, developing and rolling out new initiatives and products Working with the General Manager on creating, developing and rolling out new initiatives and products. Assisting in product and supplier reviews to identify ways to improve our offerings, suppliers and pricing. Actively contribute & implement improvements to the department Complete weekly retail reports Maintain a stable team through effective management and ongoing team member development Why join The Wave? Our values as a business are the same as those we have as people. And they’re very simple. We know that when people are happy in themselves, connected to a community and caring for their environment they tend to do the right thing, naturally. That’s the basis of how we work. We are adventurous, we are bold in our learning, adapt to change positively, face challenges together and explore new opportunities. We respect and care for each other and ourselves, supporting each other because people matter. Paid breaks 30 days of paid holiday (inclusive of bank hols) Opportunities to earn more through team incentive schemes Free staff surfs Pension Staff discounts on retail of up 20% Up to 75% off your surf bookings Up to 40% off your food and beverage items while on shift Up to 25% off our accommodation The chance to work with a great team We want everyone to be the best they can be throughout the recruitment process; if you require any additional adjustments, please let us know. Recruiting for diversity is not simply a tick box exercise for The Wave. We are an Equal Opportunities employer, committed to building a diverse and inclusive work place. Even if you don’t meet every single requirement outlined in the job description, we would still like to hear from you. The right attitude is as powerful as experience for many of the roles we recruit for.