NES Fircroft is currently working with an Oilfield Services company who are looking for a Customer Service Representative to join their team in Portlethen on a permanent basis.
The successful candidate will work in collaboration with the Sales Team to quote and pursue customer orders, build and maintain professional relationships, and provide excellent customer service.
Responsibilities:
1. Receive, review and respond to Customer requests for quotations/enquiries within a timely manner and according to departmental KPI’s.
2. Ensure that Customer requirements are processed, including consideration to applicable customs regulations.
3. Process Customer order entries and keep the Customer informed of their order progress.
4. Maintain Customer quotes, Sales Orders, and communication within the internal database.
5. Ensure on-time delivery; interact with internal departments to meet Customer promise dates/demands.
6. Act as liaison with Customers while interacting with various Divisions such as Purchasing and QA to resolve delays and technical issues.
7. Work with Management to attend to and document Customer complaints, ensuring issues are resolved in a timely manner.
Requirements:
1. Computer literacy (including good command of Microsoft Office - Excel, Word, and Outlook).
2. Working knowledge of ERP systems.
3. Experience in a similar field.
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