Thoughtful
- Drive team accountability in delivering unparalleled service and achieving store KPIs (sales, client experience, operational excellence)
- Demonstrate an entrepreneurial mindset and strategic vision that incorporate sales, clients and teams' development
- Lead by example and actively coach the team on the sales floor, supporting professional growth and development
- Possess a deep market understanding, insights on competitors' practices and cultivate a strong network in respective communities to enhance the client experience
- Support store opening / closing procedures (key holders), workforce planning and ensure compliance with Tiffany & LVMH procedures
- Create an inclusive and supportive team environment, centered on the belief that People Make the Difference
Curious
- Inspire clients and teams through authentic brand storytelling, effectively conveying Tiffany's legacy of craftsmanship, brand commitment and integrity
- Demonstrate active listening, connect with clients and teams by asking strategic questions, and establishing lasting relationships
- Ensure Client Advisors develop a client development strategy and assess their results
- Display professionalism and exercise agility, adapting behavior and implementing feedback, appropriately
Optimistic
- Empower team to reach their potential, exercise resilience and celebrate innovation
- Lead by example with a positive, ambitious and collaborative attitude, instilling an inclusive team culture of Joy
- Motivate and guide team to exceed goals and strategically assume new, challenging assignments
- Propose solutions to Store Leadership when facing challenges / seeing opportunities, support team adoption of new tools, systems and ways of working
- Collaborate with headquarters on testing, sharing feedback and driving new tools deployment and roll-out
Your Profile
* Experience in retail or luxury retail or relevant client-related experience (e.g., hospitality).
* Proven track record in achieving sales results and cultivating relationships with a diverse client base.
* Experienced sales and clienteling professional in an omnichannel luxury environment.
* Experienced in deploying sales strategies and clienteling initiatives.
* Passion for luxury retail.
* Collaborative team player with strong interpersonal and communication skills.
* Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.
* Proficiency with Point of Sales (POS) systems, client tracking systems, and Microsoft Outlook/email.
* Must have authorization to work in the United Kingdom.
Preferred Qualifications:
* A college/university degree.
* Graduate Gemologist degree or previous Gemological Institute of America (GIA) course work is preferred.
* Proficiency in multiple languages.
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