Job Title: Contract Support Advisor Location: Huntingdon Shift Timing: 8am – 6pm (1 hr lunch break) Job Type: Currently Temp will convert into perm Profile: We are looking to recruit a Contract Support Advisor to work within our Cambridge Contract Administration Team. The post holder will undertake support duties for the operational and office-based teams, including but not limited to raising of new work orders, allocation of work orders and completion of work orders for reactive works. Responsibilities: Effective communication with customers, both internal and external, to capture and distribute service calls. Provide phone and inbox coverage as needed. Raise new work orders and ensure they have corrected details; schedule works to engineers or subcontractors. Monitor and allocate engineers' downtime, chase attendance dates, ensure emergency job awareness, and check paperwork. Ensure subcontractors' paperwork is complete, arrange site escorts, and add RAMs to work orders. Ensure delays are requested and monitored, conduct daily reviews of work orders, hire equipment, and flag system issues. Review performance reports, handle escalations, and provide updates to improve scores. Support contract managers and other regions, achieve performance targets, and provide a professional service delivery experience. Possible careers move: Development throughout the Contractor Administration Team. Development to move into the Triage, Resource Allocation or Quality Assured Team.