Endoscopy Inpatient Waiting List Co-ordinator
To work as part of a clerical team to support a defined team of Clinicians at Northampton General Hospital & Danetre Hospital.
General Medicine is looking for a full-time Inpatient Co-ordinator within our Endoscopy department. The position is 37.5 hours per week, including weekends. Working within a small dynamic team, we welcome someone who enjoys a fast-paced environment with a positive, can-do attitude.
Main Duties of the Job
1. Ensure that the correct administration procedures are followed and all relevant letters, prep, and related information as required for the department are sent out in a timely manner.
2. Manage and record all patients who need to have a pre-op check before their procedures.
3. Liaise with the unit Manager to assist in booking inpatients at Northampton General Hospital.
4. Deal with enquiries on behalf of the Clinical Teams by telephone, personal contact, or correspondence, within agreed limits and take appropriate action.
5. Assist with the effective management of patient pathways, ensuring that all necessary appointments, including inpatients, lists, waiting lists, etc., are organized in an appropriate time frame.
6. Assist with the coordination of lists to ensure effective time management.
7. Ensure relevant databases and patient information systems are up to date.
8. Provide general administrative services including photocopying, filing, faxing, and other office routines.
9. Ensure all correspondence and documentation is filed promptly and cross-referenced whenever necessary.
10. Prepare and collate statistical information as required and input to the database if appropriate.
11. Ensure that relevant health records are available to the Clinical Team when required.
12. Receive and sort daily post, date stamp, and distribute as appropriate.
13. Assist the process of patient tracking, including booking all necessary appointments, chasing results, waiting lists, and ensuring that patients receive timely treatment up to the point of discharge.
14. Liaise with other hospital departments, GPs, and other health care agencies when required.
15. Provide cross-cover within the administration team during absence and follow relevant organizational policies.
Person Specification
Education, Training and Qualifications
* Educated to GCSE level or equivalent experience.
Knowledge and Experience
* Knowledge of a range of administration duties and procedures.
* Excellent communication skills, both written and verbal.
* Courteous, tactful, and efficient telephone manner at all times.
* Proficient in Microsoft packages including Word, Excel & Outlook.
* Experience of database systems.
* Experience of working in a busy office environment.
* Analytical and judgment skills for problem-solving.
* Ability to work well as part of a team.
* Experience of working in the NHS.
Skills
* Attention to detail and accuracy.
* Organizational skills and the ability to work methodically and prioritize.
* Ability to cope under pressure and meet deadlines.
* Ability to communicate with all levels of staff including Clinicians, junior medical staff, practitioners, Managers, and others as required.
* Able to maintain confidentiality at all times.
Key Competencies/Personal Qualities and Attributes
* Ability to use own initiative.
* Confident in establishing and maintaining good working relationships at all levels.
* Empathetic approach, understanding the needs of the patients, and applying a tactful and sensitive manner.
* Able to self-motivate.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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