Join to apply for the Inbound Customer Advisor (Wealth) role at Political, International and Development Studies Student Association.
Kick Start Your Customer Service Career with Aviva.
Customer Service Expert - Starting salary: between £25,400 - £28,500 (depending on hours, location, skills, and experience).
Our standard full-time contracts are for 35 hours per week (with options for part-time working). However, we also offer the option for an enhanced 40-hour contract which has an enhanced salary of up to £32,571.
Allocated shift pattern between 08:00 - 18:00 Monday - Friday.
We love people who do the right thing for our customers and our colleagues. We want people who speak up, take responsibility, and make good decisions.
A Bit About The Job
We want you to provide the very best service with performance measured in line with Aviva's values: Care, Commitment, Community, and Confidence. The quality of the personalized service you provide is what we are interested in. There is a lot to learn but don't worry, through great training and coaching, you'll be well prepared to support the needs of our customers and financial advisers.
You will be part of our Wealth Organisation, providing telephony support in one of our areas:
1. Investment Bonds
2. Pension Savings
3. Platform Investments
Our products can be technical - there is a lot to learn, but you'll receive plenty of training and support to help our customers with their complex queries.
Skills And Experience We're Looking For
* Excellent communication skills and a great phone manner with the ability to build rapport and show empathy.
* Be a good fact finder - ask the right questions at the right time to understand what our customers need.
* Enjoy working and learning with others to deliver fantastic customer service.
* The ability to understand our digital methods and how they can simplify processes for our customers.
* A positive, can-do attitude with the ability to have difficult conversations and overcome objections.
Please note this job role is not sponsorable under the Home Office points-based system.
What You'll Get For This Role
* Starting salary between £25,400 - £28,500 (depending on hours, location, skills, and experience).
* Bonus opportunity - 6% of annual salary, actual amount depends on your performance and Aviva's.
* Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
* 25 days holiday plus bank holidays, with the option to buy or sell up to 5 days.
* Up to 40% discount on Aviva products and other retailer discounts.
* Up to £1,200 of free Aviva shares per year through our Matching Share Plan.
* Supportive policies including parental and carers leave.
* Flexible benefits to suit you, including sustainability options such as cycle to work.
* 3 paid volunteering days to help others.
* Wellbeing support and tools.
Aviva Is For Everyone
We’re inclusive and welcome everyone. We want applications from all backgrounds and experiences. Even if you don't tick every box, we encourage you to apply. We also consider all forms of flexible working, including part-time and job shares.
To find out more about working at Aviva take a look here.
We interview every disabled applicant who meets the minimum criteria for the job. Once you've applied, please send us an email stating that you have a disclosed disability, and we'll interview you.
Seniority level
* Entry level
Employment type
* Part-time
Job function
* Other
* Administrative and Support Services
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