Description 6 Month Secondment/FTC Ocado Group is an equal opportunities employer and as such makes every effort to ensure that all potential employees are treated fairly and equally, regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion or belief, age, or disability or union membership status. Why Ocado? At Ocado Logistics, your well-being is our priority. We are committed to nurturing your holistic development and ensuring your journey with us is fulfilling. Our comprehensive benefits package includes a healthy work-life balance, extensive healthcare coverage, competitive salaries, and exclusive employee discounts. We understand the importance of financial security in providing stability and peace of mind. Join Ocado Logistics today and become a part of a culture that wholeheartedly values and supports your well-being throughout every stage of your career. About us: Ocado Logistics is the beating heart of our UK business, comprising a network of cutting-edge warehouses, spokes, and offices across the country. Our customer-centric approach is fueled by a passionate team dedicated to delivering an exceptional shopping experience. With a focus on our people, we drive business results and maximise the value of our employees. At Ocado Logistics, we prioritise meeting the needs and fostering the spirit of our workforce. About the role: An excellent opportunity is now available to join our team as a planner in our Planning Support Team where you will effectively support the various Planning Teams who manage all available manpower resources to ensure successful delivery of Ocado groceries on time and within budget. Approximately 50% of the role will be communicating with our hourly paid workforce via web chat, the other half will be various administrative tasks. You will be: Manage direct queries and requests from employees on shifts, rosters, and holidays through Live Chat Minimise overtime and surplus costs through actions to shed labour or move Adjust routing, planning and workforce management system configurations to reflect changes in the plans Manage non-self-serve shift swap requests Ensure the assumptions used in the logistics plan are accurate reflections of real life (e.g. trunking times, prep times etc.) Setup and configure the routing, planning and workforce management systems with the right inputs Ensure setup in routing, planning and workforce management systems for new sites is complete and consistent Manage post roster balancing (new starter rosters, roster balancing, skills balancing etc.) Respond to Contact Centre emails in an efficient, professional manner - About you: Good analytical and problem-solving abilities. Good attention to detail. Good Microsoft Excel, and G-suite skills. Good interpersonal skills Good organisational ability and the ability to plan and prioritise Good customer service and communication skills Good time management skills What we offer you: Our award-winning recognition scheme celebrates your contributions. Your well-being is at the core of our Offerings: Flexible Work: Enjoy 30 days of 'work from anywhere' policy for a balanced life. Wellbeing Support: Access dedicated apps and an Employee Assistance Programme for holistic well-being. Generous Leave: Begin with 25 days, growing to 27 after 5 years, with an option to buy more. Pension Plan: Secure your future with our pension scheme, featuring up to 7% employer contribution matching. Private Medical Cover: Rest easy with comprehensive private medical insurance. Family-Friendly: We support your family with maternity, adoption, shared parental leave, and paternity leave. Financial Aid: Get interest-free train tickets and join our Cycle to Work Scheme. Shuttle Services: Convenient free shuttle buses connect you to work. Share Schemes: Join exciting share plans to participate in our success. Shopping Perks: Enjoy a 15% discount on Ocado.com and savings at popular retailers and restaurants. Financial Protection: We offer Income Protection and Life Assurance for financial security. We're dedicated to your well-being, professionally and personally. Unlock these exceptional benefits at Ocado Logistics. Explore our employee-funded options, including Dental Insurance, Travel Insurance, and more through Benefits. We’re in it together, we are proud of what we do, we can be even better.