Job responsibilities Weekday Evenings: On-site Receptionist Duties: Fulfil receptionist duties at the various sites in operation, including managing patient appointments, and providing excellent customer service. Escalation Point: Serve as the first point of contact for queries from reception staff at the various operating sites, providing guidance and support as needed. Weekends: Operational Oversight: Oversee the setup and operation of clinics, ensuring all necessary equipment and supplies are in place. Team Support: Provide support to receptionists and clinicians, addressing any issues or concerns that arise. Incident Management: Respond to and report incidents, taking appropriate action as needed. Referral Processing: Process referrals as required, ensuring they are accurately completed and sent to the appropriate providers. Additional Cover: Backfill for receptionist staff who are unable to complete their shifts. Additional Responsibilities: Provide IT support to clinicians and receptionists, troubleshooting issues with the various clinical systems. To assist in the training and development of current reception staff, ensuring they are working to the level as recommended in the service standard. To induct new staff members, providing them with the necessary knowledge and skills to succeed in their roles. Monitor patient attendance and report DNAs (Did Not Attend) to the the Enhanced Access Management Team. Contribute to the development of standard operating procedures and other initiatives to improve service delivery .Liaise with clinicians and receptionists across all sites to coordinate schedules, address patient needs, and ensure smooth communication. Manage incoming calls to the Enhanced Access Phoneline, answering and resolving inquiries promptly. Troubleshoot estate issues, such as facility maintenance or equipment problems. Coordinate taxi scheduling for blood transportation. Respond to and report incidents via the OWLS process, taking appropriate action as needed. Escalate any untoward events or complaints to the Enhanced Access Management Team. Collate stock orders from across all sites and ensure timely delivery of supplies. Lead or assist in site audits to ensure compliance with CQC requirements. Work independently, efficiently, and effectively, managing your own workload and taking responsibility for your tasks. Utilise computer skills to access databases, email, and other relevant resources. Adhere to all relevant policies and procedures, working within your scope and remit. Maintain a safe and healthy work environment for yourself and your colleagues. Be aware of emergency procedures and escalate issues affecting service delivery as necessary.