We have a new opportunity for a Neighbourhood Services Administrator who will provide administrative support to the wider Neighbourhood Services Team. The role is being offered on a Fixed Term basis until 30th November 2025, part time, over 30 hours a week. The salary is £18,996.49 pro rata (FTE £23,429). The post holder will be in daily contact with staff across Ocean and with Ocean tenants and representatives providing general administrative services as follows:
* Photocopying/scanning documents
* Using other software systems including QL, First Touch, P2P, Homeswapper and other internal and external systems
* General filing
* Mail Merges
* Administering Mutual Exchanges
* Preparing performance reports and data
* Taking minutes of meetings
* Organising and booking meetings, events and travel arrangements
* Supporting the Empty Homes process with terminations, returning keys and processing adverts for properties
You will have experience of producing written/typed correspondence, inputting data and using databases, taking minutes and delivering excellent customer service. You should have good attention to detail along with excellent administrative & organisational skills with the ability to problem solve when required and you should be able to manage and prioritise time and tasks effectively, identifying any steps needed to accomplish tasks.
You should exude a positive and welcoming persona and have good interpersonal and communication skills together with a high level of emotional intelligence and the ability to effectively deal with difficult and challenging situations. You will be educated to GCSE level A-C or equivalent Level 2 qualification in English & Maths and have an ECDL or equivalent qualification. For more information regarding the knowledge and experience of the role please refer to the Person Specification.
Ocean Housing Ltd is a not-for-profit, charitable registered provider of social and affordable housing, with a stock of over 4,700 properties throughout Cornwall. We are part of the Cornwall Homechoice 'Choice Based Lettings' scheme. At Ocean, we believe affordable housing is not just about the buildings, but about the people who turn them into homes. We provide a wide range of services to our residents, helping them to make the most of their homes and the communities they live in.
Your benefits at Ocean include:
* 27 days holiday (plus Bank Holidays) (pro rated)
* Occupational Sick Pay at 3 months Full Pay and 3 months at Half Pay
* Company Pension: 4% Employer Pension Contribution (includes Death in Service Benefit of 3x annual salary)
* Health Cash Plan (inc Dental and Optical cover)
* Health and Wellbeing initiative includes yearly Flu Jab
* Employee Assistance Programme
* Cycle to Work Scheme
* Family Friendly Policies
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