About the role
We’re currently looking for Customer Service Executives to create an outstanding customer experience at our branches across the UK and help customers get excited about our products.
Why choose us?
* 33 days’ holiday allowance with room to grow
* Generous retail discounts
* Private healthcare
* Simplyhealth – all employees have access to a GP 24/7 and can claim money back on medical and dental treatments
* Pension scheme
* Maternity and paternity packages
* Opportunities for training and progression
Hours
You’ll work a five-day week on a set rota that includes weekends (40 hours per week).
Role Overview
At Arnold Clark, you’ll be known as a Product Genius, focusing on the customer experience. Our Product Geniuses are in-branch experts devoted to learning about our products and developing their communication skills, both in person and digitally, to help customers make the right choice when buying a vehicle. This expertise extends to understanding all elements of the sales journey – from enquiry to sale, delivery, and beyond. As part of a cohesive team, Product Geniuses will have full support from the management team in branch.
This role is ideal for a customer service superstar with bright ideas for creating an exceptional experience. We provide plenty of training, but we seek candidates with a thirst for knowledge and the ability to learn. You should be a great team player looking for clear career progression into car sales.
Day-to-day duties
* Preparing the showroom and cars for the day ahead.
* Assisting with showroom presentation and advertising.
* Supporting the Sales department and delivering an excellent customer experience.
* Organising and accompanying customers on test drives.
* Learning about our vehicles and manufacturers.
* Helping customers find the perfect fit.
* Enhancing the customer journey from enquiry to delivery.
Essential skills
* Confident communicator with a positive attitude.
* Willingness to go the extra mile, ensuring a memorable customer journey from exploration to handover.
* A full UK driving licence.
* Ability to work independently and as part of a team.
* Eager to progress within this role to car sales.
Our culture
Arnold Clark is committed to creating a diverse and inclusive workplace. We celebrate collaboration, unique perspectives, and multiple approaches. We care about our employees and communities, nurture talent, encourage ambition, and are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make-up, united in our goals.
To find out more about Life at Arnold Clark, visit our website.
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