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Client:
CaseWare
Location:
Maidstone, United Kingdom
Job Category:
Education
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EU work permit required:
Yes
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Job Reference:
c179f2dd1286
Job Views:
9
Posted:
26.04.2025
Expiry Date:
10.06.2025
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Job Description:
The Caseware Education & Media team are responsible for providing classroom and online training services for all of Caseware UK’s professional and corporate clients, and play a key role within the client onboarding process. The training courses cover the whole Caseware software suite, and include live, virtual, online, and blended learning programmes. The Education & Media team are responsible for maintaining existing training material, creating new courses, and generating video and audio content for our online training service, webinars, and online guidance.
The role has a cross-departmental nature and requires collaboration with regional e-learning teams, Sales & Marketing, Technical Support, Product management, and Business Support teams to ensure the client onboarding process is delivered professionally. The role offers a hybrid working environment, combining remote work and office presence in Maidstone, as the role requires.
Your skills & experience:
* Strong active listening and customer interaction skills
* Ability to document technical solutions and best practices to build a knowledge base for client implementations
* Ability to navigate changing priorities and plans; identify scalable ideas and solutions that help drive future product enhancements
* Excellent verbal and written communication skills, including attention to detail and accuracy
* A strong interest in Information technology, Cloud technology, and its application within the finance sector
* Strong work ethic and ability to work with minimal supervision; patient & persistent, with a commercial focus on the project
* Highly competent in the use of standard office IT systems
* Strong interpersonal skills and ability to work as part of a team; an aptitude for learning
* A full driving licence, valid to drive in the UK
Primary tasks:
* Assist the Education & Media Manager in maintaining and developing training materials, including e-courses and virtual tutor-led courses
* Prepare Getting Started Guides, handle customer emails, and maintain correspondence records
* Establish good working relationships with customers
* Assist the UK Professional Services Manager in scheduling and organizing customer training courses
* Provide cover for the Education and Media Team Administrator as needed
* Escalate client queries to senior team members or managers when necessary
* Plan and organize own work in a rapidly changing, technical environment
* Maintain training tools such as the UKTraining Cloud server, e-learning software, LMS, Camtasia, and Articulate for webinars
* Manage the company’s social media presence (LinkedIn and YouTube) as per Client Services strategy
* Stay updated with current trends in accounting and cloud software markets
* Represent the company at client meetings and industry events
* Support sales with pre-sales activities, including reviewing client reporting requirements and handling queries
Secondary responsibilities:
* Support internal teams with advice on Education & Media matters
* Represent the company at exhibitions, demonstrations, and client sites
* Maintain a high level of product and service knowledge to handle customer queries effectively
* Promote the company and its services positively and enthusiastically to uphold a professional image
Additional tasks:
* Perform other administrative and technical tasks as required, ensuring compliance with data security policies
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