Lead Administrator - Course Administration Management Department
UK Defence Academy, Shrivenham, SN6 8LA
Permanent, Full Time (37 hours per week)
£24,791 per annum plus benefits
Are you an experienced administrator looking for an exciting new opportunity?
Serco is seeking a talented Administrator to join our Course Administration Management Department at the Defence Academy in Shrivenham, Swindon.
As part of the Course Administration Management Department, you will play a key role in a transformative project aimed at enhancing our service delivery. Our Lead Administrators are at the forefront of this initiative. You will be involved in the promotion, planning, and delivery of services across the Defence Academy.
Serco at the Defence Academy provides Facilities Management across all aspects of the site including Estates, Logistics, various Supporting Services, together with Cleaning, Catering and Waste Management through ESS.
Duties for the role:
* Support the Hub transformation project.
* Promote, plan, and deliver administrative services across the Defence Academy.
* Collaborate with team members to ensure effective service delivery.
* Processing Course Members/Student arrival/departure from Shrivenham Station, ensuring associated registers are accurately maintained.
* Course Administration support to our Military customers.
* Maintenance of course communication and documents.
* Communication with internal and external stakeholders.
* After course work such as reporting and associated administrative tasks on various systems.
* Cross skilling to support across the wider dept.
* Mentoring and coaching of new starters.
What you need to do the job:
* Proven experience in an administrative role.
* Sound understanding of GDPR (General Data Protection Regulation).
* Able to use a variety of communication methods (spoken, written, behaviour).
* Problem solving skills.
* Must be methodical, have proven organisational skills and able to work under pressure.
* Ability to work effectively in a team and manage multiple tasks.
* It is essential that the successful candidate is PC literate, MS Office including Outlook, Word, Excel.
* GCSE's grade C/4 or above (or equivalent) in English and Maths.
The Defence Academy sits within a beautiful and secure site which hosts 2 lakes and is surrounded by acres of scenic woodland. The Academy trains the future commanders and staff officers of all three UK Armed Services and those from many countries around the world.
What we offer:
* Salary: Competitive salaries with annual reviews
* Pension: Up to 6% contributory pension scheme
* Holidays: 25 days' annual leave plus bank holidays
* Training and development: We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression
* Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres
* Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel
* ShareSave scheme: Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period
* Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community
* Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.
Due to the nature of the organisation, all employees of Serco are required to be security cleared to SC level. If successful in your application, we would support you with the SC process. As a guideline only, you would normally need to have been a UK resident for the last 5 consecutive years.
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