At North Richmond Community Health (NRCH), we are proud to deliver courageous health and community services that collaboratively address health inequity.We nurture a workforce that is passionate and diverse, with shared values and a strong commitment to making positive health impacts within the heart of North Richmond.With access to a variety of flexible work arrangements, health and wellbeing activities, and a rich learning environment, our team members are consistently able to deepen their expertise by being part of impactful and world-recognized community health solutions.
* Casual Basis
* Generous salary packaging options
* Strong connection to community and innovation
About the role
The Receptionist will contribute to the achievements of NRCH’s aims and objectives by providing high-level reception, administrative, and information technology support to the Medical Services Team. This role requires working within a social model of health to create an inclusive and culturally appropriate client-focused environment.
Key Responsibilities:
* Provide excellent customer service to all clients, visitors, and staff of NRCH both in person and via telephone.
* Maintain professional communications standards with clients and staff at all times.
* Maintain the confidentiality of client information.
* Maintain accurate client records across a range of client information management systems.
* Manage and maintain clinic schedules for clinicians and care providers.
* Prioritize access to services in line with organizational requirements.
* Undertake a range of administrative tasks as directed by the Practice Manager, Senior Administrator, and General Practitioners including end-of-day financial reconciliation and other duties as required.
About you
You are a dedicated professional with a passion for delivering exceptional customer service in a healthcare setting. Your strong communication skills, combined with your ability to manage multiple tasks in a fast-paced environment, make you an invaluable part of our team.
Key Selection Criteria:
* Qualifications: Secondary/tertiary qualifications or equivalent experience.
* Experience: At least 2 years of experience in a similar role within a public or private healthcare setting, with excellent customer service.
* Skills: High level of computer proficiency, including MS Office Suite and databases, with superior administrative and organizational skills.
* Attributes: Ability to work with people from culturally diverse backgrounds, exemplifying professional and ethical conduct, with multilingual skills and the ability to speak a relevant community language being advantageous.
Closing Date for applications: 18 March 2025
For any questions, please contact Workforus@nrch.com.au
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