German Speaking Customer Care Administrator
Salary: £20 - 27,000
Hybrid working: 1 day per month in the office in Cambridgeshire
Our client is a people-focused business that strives to create an environment where mutual respect, trust, collaboration, and a shared sense of purpose drive their success. They are looking for a German Speaking Customer Care Administrator to join the German Speaking Customer Care team. This role is for individuals who want to work for a unique company with kind and generous people.
The German Speaking Customer Care Administrator will assist a wide range of customers with their product orders and questions. They provide excellent customer service by building relationships, resolving queries on various complex topics, and processing orders and changes. Customer Care is the first contact point for our network, and the role is to truly represent the values and principles of customer service.
Key Responsibilities:
1. Answer customer queries and process incoming customer requests via phone and email using contact ticket management software in line with policies and service level agreements.
2. Proactively develop relationships where possible, building opportunities with both new and existing customers and ensuring high levels of customer retention at all times.
3. Participate in the ongoing development of Customer Care and the wider business.
4. Keep up to date with processes, ensuring a thorough understanding of the company's business.
Key Attributes:
1. Passionate about delivering excellent customer service.
2. Fluent in both oral and written English and German or Swiss German.
3. Knowledge of sales processes and ordering systems is desirable but not essential.
4. Excellent communication skills with both internal and external customers.
5. Able to build good relationships at all levels with a positive and flexible approach.
6. Able to solve problems, have initiative, and be open to continuous improvement and learning.
Additional Rewards:
1. Rewarding salary packages
2. Contributory pension scheme of up to 6%
3. Opportunity to buy and sell holiday
4. Gym membership discounts
5. Contributory hospital and health cash plan
6. Discounts at leading brands and retailers
7. Relocation support package for anyone located 50 miles or more from the office
8. Cyle2Work scheme
9. Eye care vouchers
10. Free own label nutritional and personal care products at work
11. Life assurance
This role offers a mixture of home and office working, typically 1 day per month will be in the office to collaborate with colleagues at our St Neots office. Days and requirements may change in line with business needs.
Sample Shift Pattern:
5-week rotation: £25,000 per year
1. Week 1: Monday to Friday. 07:00 - 15:15
2. Week 2: Monday, Tuesday, Wednesday, Thursday, and Saturday. 07:30 - 15:45
3. Week 3: Monday to Friday. 11:00 - 19:15
4. Week 4: Monday, Tuesday, Wednesday, Thursday, and Saturday. 08:00 - 16:15
5. Week 5: Monday to Friday. 11:45 - 20:00
Excellent opportunity highly recommended for any German Speaking Customer Care Administrators.
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