National Asset but post is located within 10 miles of Chippenham Job Summary Would you be interested in making a meaningful contribution to the UK’s national security, whilst enjoying an enviable work-life balance, 25 days holiday (rising to 30), all with the added benefits of a civil service pension scheme? You’re home. Whilst we sit in an established government department, the team structure and ethos is dynamic and agile, more akin to a modern tech start-up. We are pioneering new ways of delivering classified technology services across government, and we’re having fun doing it. Job Description It’s a very exciting time for the Rosa Service Organisation (RSO). As a unique organisation within Government, we continue to grow and develop. Our people are the single most important element to our success and creating a development offer that encourages and supports career development and progression is critical. This is a fantastic opportunity to be a part of a growing team in a modern and flexible working environment. This is a varied and exciting role for an experienced, intelligent and enthusiastic individual looking to drive forward the design and delivery of secure capabilities that will transform the Rosa Service. In This Role You Will Be Responsible For: To receive, respond, resolve, and complete service requests and Break / Fix tickets within the DC To receive, assess and complete patching / de-patching requests as well as other cable tasks such as installation and running cables Complete IT equipment installation, relocation and decommission requests and to applicable internal, manufacture and industry standards (server, switches, routers, etc.) Provide remote hands problem solving support (server reboots and visual inspections etc). To escort third party engineers and ensure their compliance with the site standards. Ensure that risk assessments are prepared and used for all tasks undertaken to ensure safe working practices at all times Maintaining and developing the team’s procedures, documentation, and knowledge base. Ensure that data centre components and assets are managed and documented. Learning and cooperating with existing Data Centre Engineers Develop process and procedures for Data Centre operations and ensure compliance with relevant standards To assist in troubleshooting across technology towers on infrastructure components. This job is onsite, it will be expected that the successful candidate is available onsite during core working hours Monday to Friday. It’s a very exciting time for the Rosa Service Organisation (RSO). As a unique organisation within Government, we continue to grow and develop. Our people are the single most important element to our success and creating a development offer that encourages and supports career development and progression is critical. This is a fantastic opportunity to be a part of a growing team in a modern and flexible working environment. This is a varied and exciting role for an experienced, intelligent and enthusiastic individual looking to drive forward the design and delivery of secure capabilities that will transform the Rosa Service. In This Role You Will Be Responsible For: To receive, respond, resolve, and complete service requests and Break / Fix tickets within the DC To receive, assess and complete patching / de-patching requests as well as other cable tasks such as installation and running cables Complete IT equipment installation, relocation and decommission requests and to applicable internal, manufacture and industry standards (server, switches, routers, etc.) Provide remote hands problem solving support (server reboots and visual inspections etc). To escort third party engineers and ensure their compliance with the site standards. Ensure that risk assessments are prepared and used for all tasks undertaken to ensure safe working practices at all times Maintaining and developing the team’s procedures, documentation, and knowledge base. Ensure that data centre components and assets are managed and documented. Learning and cooperating with existing Data Centre Engineers Develop process and procedures for Data Centre operations and ensure compliance with relevant standards To assist in troubleshooting across technology towers on infrastructure components. This job is onsite, it will be expected that the successful candidate is available onsite during core working hours Monday to Friday. Person specification Essential: Previous experience working in data centres. Knowledge of Infrastructure Technologies & Networking Concepts. An understanding of data centre best practices and industry standards. The use of fault diagnosis techniques with and without test equipment. An understanding of the health and safety requirements applicable to a data centre environment. Ability to work well within a team and also operate independently when required. Experience with different types of hardware appliance types, equipment installations, power technologies, line replaceable item swaps, upgrades, patching mediums (fibre/copper) etc. Troubleshooting, ability to diagnose potential issues and offer solutions as well as offering advice to product teams about physical constraints and limitations. Maintaining thorough documentation and creation of the required procedures and standards. Experience working with vendors to ensure compliance and compatibility. A Full UK driving license with a vehicle. (Must be able to commute or stay overnight). A flexible approach to working hours, on call and overtime when required. Desirable: You will have relevant Computer Science, Information Technology, Information Security or Systems Engineering qualification; or equivalent related qualifications or experience Experience of working with Agile methodologies Behaviours We'll assess you against these behaviours during the selection process: Changing and Improving Delivering at Pace Managing a Quality Service Alongside your salary of £44,500, Foreign, Commonwealth & Development Office contributes £12,891 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. New entrants will be expected to join on the minimum of the pay band. Existing Civil Servants who secure a new role on lateral transfer should maintain their current salary. Staff coming into the FCDO from another government department on promotion will receive a 10% increase on their existing salary or move to the minima of the pay range, whichever is highest. Learning and development tailored to your role An environment with flexible working options A culture encouraging inclusion and diversity A Civil Service pension with an employer contribution of 28.97% Selection process details This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience. Step 1. Additional Eligibility Questions. Answers to these questions will determine if you are eligible to apply. Applications will be sifted anonymously so please remove any biographical data that would identify you. As part of the online application process, you will be asked several diversity-related questions. If you do not wish to provide a declaration on any of the characteristics, you will have the option to select ‘prefer not to say’. The information you provide when submitting your application will help us monitor the Civil Service commitment to diversity and inclusion. You can refer to the Civil Service Diversity and Inclusion Strategy for more information. Step 2. Submit a CV outlining your employment history detailing your responsibilities, skills, accomplishments, plus your qualifications and relevant training. Please ensure you have provided reasons for any gaps within the last two years. You must also submit a Personal Statement using no more than 500 words demonstrating your skills and previous experience meet the criteria in the About You section above. You will receive an acknowledgment of your application through the online process. Step 3. Candidates who pass sift stage will be required to answer a range of questions on the above behaviours and technical skills at interview. Candidates will also be required to provide a 5-minute presentation to a set topic, in a format of their choosing. Candidates will be provided the set topic at invite to interview, one week in advance of interview date. Feedback will only be provided if you attend an interview or assessment. This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience. Security Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is developed vetting (opens in a new window).See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks. Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is developed vetting (opens in a new window).See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements Open to UK nationals only. Working for the Civil Service Please note this Post is NOT regulated by the Civil Service Commission. The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. Please note this Post is NOT regulated by the Civil Service Commission. The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window). This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative. Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. Contact point for applicants Job Contact : Name : Jack Coyle Email : RSObusinessSupportfcdo.gov.uk Recruitment team Email : RSObusinessSupportfcdo.gov.uk Further information If you wish to make a complaint you should email HRDirectUKfco.gov.uk. If you are not satisfied with the response you receive from the FCDO you can contact the Civil Service Commission.