92119 - Administrative Officer - MEBC - Bury St Edmunds
Number of jobs available: 3
Detail of reserve list: 12 Months
Region: East of England
City/Town: Bury St Edmunds
Building/Site: Bury St Edmunds County, IP33 1TR
Grade: AO
Post Type: Permanent
Working Pattern: Full Time, Part Time, Part Time/Job Share, Flexible Working
Role Type: Operational Delivery
Will the successful applicant have line manager responsibilities? No
Proud to serve. Proud to keep justice going.
Our Administrative Officers within the Maintenance Enforcement Business Centre (MEBC) service play a critical role, providing excellent administrative support and customer service to Court users, judiciary and management.
About us
HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice and is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our court users and colleagues within HMCTS, where people and businesses access potentially life-changing justice.
National Services manage centralised administrative and contact functions in HMCTS, and the MEBC deal with the enforcement and Case Management of Reciprocal Maintenance Orders. The basis of the work is to ensure legally agreed maintenance is paid to support the day to day living of family members, usually children.
We’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice. If you are interested in developing a career with a real purpose, please apply.
Your role
You will provide administrative support to ensure effective case management and enforcement principles are followed. The role is mainly admin based and involves interaction with parties involved in the cases, Legal Advisors, Judiciary and stakeholders who work alongside us to administer the orders. You will need strong IT skills and be able to adapt your written communication style to an empathetic and patient manner.
You will be assigned to a team to carry out a variety of general administrative duties to progress cases through the tribunal system or provide support to other functions within HMCTS.
Your skills and experience
With a friendly and approachable manner, you’ll have good written and verbal communication skills with a desire to deliver proactive and effective support to customers. You’ll have great attention to detail, able to enter information into our database accurately and efficiently, and able to adapt to using various software packages. You’ll enjoy organising your time, prioritising efficiently and multi-tasking in a busy environment.
For a full job description, please read supporting document 1 included below before applying.
These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public.
Standard full time working hours are 37 hours per week. HMCTS welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. A minimum of 20 hours per week will be required for this role. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy.
The job holder must be able to fulfil all spoken aspects of the role with confidence in English or (when specified in Wales) Welsh.
Working Arrangements & Further Information
The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and/or from home (please be aware that this role can only be worked in the UK and not overseas). All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity.
Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone’s circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.
For nationally advertised roles, the successful candidate(s) will be appointed to a MoJ office location, which may include their nearest Justice Collaboration Centre or Justice Satellite Office. This will be discussed and agreed on the completion of pre-employment checks.
Flexible working hours
The Ministry of Justice offers a flexible working system in many offices. Standard full time working hours are 37 hours per week. MoJ welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy.
Benefits
The MoJ offers a range of benefits:
Annual Leave
Annual leave is 25 days on appointment and will increase to 30 days after five years’ service. There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.
Pension
The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.
Training
The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.
Networks
The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management.
Support
* A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
* Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
* Paid paternity, adoption and maternity leave.
* Free annual sight tests for employees who use computer screens.
Working for the Civil Service
The Civil Service Code sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint.
As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace.
For more information on applying for a role as a candidate with a disability or long-term condition, please see our Disability Confident Scheme Frequently Asked Questions webpage.
Interview dates are expected to commence beginning/mid December 2024.
To apply for roles in MOJ you will need to confirm your employment history for at least 3 years prior to the date of application so that pre-employment checks can be undertaken.
Success Profiles will enable a fairer and more inclusive method of recruitment by enabling us to assess the range of experiences, abilities, strengths, behaviours and technical/professional skills required for different roles.
We have provided detail of the assessment stages and areas being assessed to help you prepare for completing your application form.
Application form stage assessments
Experience
Statement of Suitability - 500 word limit
Use of Artificial Intelligence (AI)
You must ensure that any evidence submitted as part of your application, including your CV, statement of suitability and behaviour examples, are truthful and factually accurate. Please note that plagiarism can include presenting the ideas and experiences of others, or generated by artificial intelligence, as your own.
Interview stage assessments
There is 1 interview stage for this vacancy.
Behaviours
Communicating and Influencing
Managing a Quality Service
Delivering at Pace
Strengths may also be assessed at interview but these are not shared in advance.
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