90849 - Team Leader - Wigan Magistrates' Court
Number of jobs available: 1
Detail of reserve list: 12 Months
Region: North West
City/Town: Wigan
Building/Site: Wigan Magistrates, WN1 1DW
Grade: EO
Post Type: Permanent
Working Pattern: Full Time
Role Type: Operational Delivery
Will the successful applicant have line manager responsibilities? Yes
Proud to serve. Proud to keep justice going.
Our Team Leaders play a critical role in helping deliver justice. This role will enable you to demonstrate and develop your leadership skills. You are responsible for ensuring your team delivers excellent administrative support and customer service to service users, judiciary, and management.
About us
HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil, and family Courts and Tribunals in England and Wales. Our roles support our service users and colleagues within HMCTS, where people and businesses access potentially life-changing justice. We’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice. If you are interested in developing a career with a real purpose, please apply.
Your role
Leading your team, you’ll focus on the team’s area of work, ensuring that work is prioritised and organised and your team is fully skilled to meet objectives. As an effective Team Leader, you recognise the importance of the team’s overall wellbeing and can motivate your team to succeed.
You will contribute to the delivery of operational, performance, and service standard targets and provide statistical data for the management team and judiciary. Your keen eye for detail and desire for continuous improvement is key to your success. Monitoring and analysing performance areas and trends, conducting ongoing reviews of procedures and work practices is essential, as is your ability to successfully recommend improvements, navigate change, and manage the implementation of new initiatives and legislation.
This is a challenging and rewarding role, key to the smooth running of operational functions throughout HMCTS. We’re committed to helping you develop your leadership skills through our HMCTS leadership offer, which provides a wide range of activities from development programmes to accessible bite-size guides to help build your ability and confidence to lead, guide, and inspire others.
Your skills and experience
* Ability to motivate and support your team to deliver excellent customer service and achieve effective performance.
* Experience of working in an administrative role in a customer-focused environment.
* IT proficient with the ability to learn and adapt to different technologies and software packages.
* Excellent communication, organisational, and prioritisation skills.
For a full job description, please read supporting document 1 included below before applying.
This role is customer-facing, requiring successful applicants to be office-based to provide HMCTS services to the public. This is a full-time position with standard working hours of 37 hours per week.
Working Arrangements & Further Information
The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites, and/or from home (please be aware that this role can only be worked in the UK and not overseas). All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity.
Benefits
The MoJ offers a range of benefits including:
* Annual Leave: 25 days on appointment, increasing to 30 days after five years of service.
* Pension: The Civil Service offers a choice of pension schemes.
* Training: Extensive training and development opportunities available.
* Flexible working options, including part-time, flexible, and job-sharing arrangements.
Working for the Civil Service
The Civil Service Code sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition.
For more information on applying for a role, please ensure you confirm your employment history for at least 3 years prior to the date of application.
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