Job Description
12 Month Contract
Rapiscan Systems is a global leader in detection technology, specializing in cargo and vehicle inspection systems and services for ports, borders, military, high-threat facilities, and checkpoints. Our solutions help combat terrorism, drug smuggling, illegal immigration, and trade fraud. We offer a wide range of scanning system configurations utilizing low-, medium-, and high-energy X-ray technology to meet each customer's unique security needs.
Role Overview:
The Service Partner Support Coordinator is responsible for managing Service Support requirements for distributors in the EMEA region. Day to day, the job holder will ensure our partners have the service support they need in coordination with the service management team. They will be a liaison for the distributors and work with internal teams such as supply chain, RMA, technical, and billing on a regular basis.
Key Responsibilities:
1. Maintain the status of Authorised Service Provider (ASP) agreements for EMEA distributors covering territory and project requirements. Follow up with Contracts Team on outstanding items.
2. Renew Authorised Service Provider Project Agreement (ASPPAs) in collaboration with sales/project lead and the Service Delivery Director.
3. Monitor due diligence of ASP deliverables and measure performance against KPIs – revenue targets, training, pap...