Duration - 6 months
Description
Manage program operational elements such as offer management, issue escalations, partner engagement, and financial controls.
Support the teamʼs execution of critical backend processes to enable programs.
Support the processing of quarterly / monthly invoices with internal teams and external vendors, and monitor invoice statuses to ensure prompt payments are made.
Support monthly transaction reconciliation with external partners and related invoicing
Work cross-functionally to deliver terms & conditions copy and pricing statements
Build and maintain strong cross functional relationships which are critical for day-to-day operational efficacyKey Qualifications
Proven track record managing the operations of consumer-facing programs while delivering strong business results and a great customer experience.
Self-starter, who will continually identify opportunities to enhance operational processes and procedures to drive efficiency and programme resilience.
Comfortable with large data sets and a demonstrated ability to analyse and identify trends, craft problem statements, and support the development of innovative solutions.
Expert knowledge of Excel.
5-10 years experience in e-commerce operations support.
At least 1-2 years external partner management experience and expertise.
Copywriting experience, especially of terms and conditions, user agreements etc. with an eye for detail and ability to handle large v...