Job Description
Overview
HGI Heathrow are looking for a positive, proactive, people focused person to join our brighthearted Front Office Team as a Night Manager, who will manage a small team of night auditors & porters to ensure the overall safety of our guests at night.
At HGI Heathrow we are passionate about crafting, delivering, and creating memorable experiences. We are a 4* star 364-bedroom property with 10 versatile meeting spaces. We are located within an easily commutable distance near Heathrow Airport with good transport connections within walking distance, including Hatton Cross Tube and Bus Station.
Duties include:
* Management of the night team with night arrivals, meeting room set ups and ensuring the safety of our guests at night.
* Checking in and checking out our guests using OnQ system.
* Proactively responding to guest queries and complaints
* Communicating with other departments and sharing information e.g arrivals, departures, special requirements etc
* Conducting night audit processes including cash, charge, float and till reports for each department.
* Introducing our guests to a wide range of Hilton benefits
Our ideal candidate:
* Enthusiastic, approachable, and friendly character
* Previous experience within a hotel supervisory environment preferred.
* Strong working knowledge of Microsoft Office Suite and IT skills
* Cash handling and cash reporting experience - preferred.
* Good level of spoken and written English
* Willingness to learn new skills.
Our Pay and Benefits:
* Go Hilton Discount for you and your friends & family at Hilton Brands around the world.
* Continuous learning and development opportunities
* Free use of hotel gym
* Life Assurance
* Contributory Pension Scheme
* Free staff Lunch
* Uniform
* Bike to work scheme
* Service Anniversaries
* Summer/Winter Social events
* Discount in Momont-D'cruz Holistic Body Zone
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