Sales Advisor
Reporting to the Sales Manager, the Sales Advisor will be working for Plumlife, the award winning Sales and Marketing department of Great Places Housing Group. You will effectively market and sell new build, shared ownership and market sale homes for Great Places Housing Group, Cube and other external partners and clients.
What you’ll be doing
* The sales advisor is responsible for sales of new build shared ownership, resale shared ownership and market sale homes, achieving the required sales targets. Working as part of the wider Plumlife sales team, providing a professional, friendly and efficient service to all clients to ensure a smooth sales process and high levels of customer satisfaction.
* Work as part of a team to achieve the sales targets set for the department.
* Respond in a timely manner to all email, web site telephone and other enquiries and sales leads to ensure high levels of conversion rates.
* Assess potential buyer’s eligibility, affordability and ensure all documentation is kept on property sales files for any auditing purpose.
* Effectively manage any pent up demand for new developments to maximise off plan sales.
* Conduct viewing appointments at sales developments, selling the benefits, explaining the different schemes and purchase options and closing the sale.
* Conduct viewing appointments on resale properties in a friendly and professional manner.
* Conduct option appointments with buyers where they have a choice of specification and paid for upgrades on market sale homes. Reporting choices to partners accurately.
* Maintain current and accurate information on all data bases to enable performance data to be extracted within required deadlines. Provide accurate information for statistical returns.
* Liaise with solicitors, IFA’s and valuers to enable sales to be progressed quickly to achieve required deadlines. Liaise with the development team and builders on sales matters including programmed handover information, access to properties and provision of legal documents for plot sales.
* Attend site meetings as directed by the sales manager.
* Influence design, specification of new homes.
* Assist with coordinating marketing literature and promotion of developments. In conjunction with the marketing officer.
* Instruct valuations for new developments and conduct competitor and market research to support pricing strategies and director’s reports.
* Provide direction to the marketing officer to enable accurate website entries and descriptions for sales and marketing purposes.
* Organise and manage sales launches and open days.
* Any other duties reasonably requested (this post will require occasional out of hours and regular weekend working).
* Provide an exceptional level of customer service.
* At all times follow policies and procedures.
What you’ll need
* Competent use of Microsoft office systems including word and excel.
* Driving Licence and use of a motor car for business purposes (with business use insurance cover).
* Experience within a property/development sales background.
* Knowledge of property development process. An understanding of shared ownership (Not essential).
* Excellent verbal and written communication skills.
* Experience in a customer focussed environment and able to deliver an exceptional standard of customer service.
* Ability to provide concise and accurate reports.
* Ability to complete tasks in an accurate and timely manner when working under pressure.
* Attention to detail.
* Effective liaison with staff/other stakeholders to give information/find information/resolve problems.
* Organisation and ability to time-manage work load.
* The ability to develop and project a positive image of Great Places through personal, written and oral skills.
What we need from you
* You will be required to attend a number of face to face training sessions as well as virtual sessions and e-learning this part of your role is vital and of equal importance as the day to day aspects.
* A commitment to understand the challenges and opportunities that exist in the communities in which we work. We particularly value lived experience in social housing.
* A passion to advocate on behalf of people and communities.
* Respecting professional boundaries and conducting yourself in a professional manner at all times.
* A commitment to work in partnership with others for the benefit of Great Places.
* A commitment to continuous learning and improvement.
* Ability to work flexibly and when needed outside normal working hours to ensure service continuity.
* An ability to work in uncertainty.
* To be professional and work with integrity, inclusivity and respect for diversity.
What we give you in return for your hard work and commitment
* Pension | DC Scheme (up to 10% contribution from both colleague and Great Places)
* WPA | Healthcare auto enrolled at no contribution level with £1250 of savings available - option to increase & add on family members.
* The Market Place | high street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more.
* Annual Leave | Start at 26 days annual leave, increasing up to 30 days + Bank Holidays.
* Lottery | Monthly draw with 1st @ £250, 2nd @ £75 and 3rd @ £50.
* Savings Club | You can put aside money each month for 11 months to help you save for that special something (pays out in November's salary).
* Sharing Greatness | Our colleague incentive scheme where colleagues can earn £300 by helping the business achieve business targets.
* Help with transport | We offer season ticket loans, an affordable way to purchase season tickets for public transport at discounted rates.
At Great Places we believe the wellbeing of our colleagues is vital to enable them to deliver to great services, all your benefits can be used inside and outside of work.
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