Team Lead
Goodwill is hiring, join our growing organization today! We are looking for people just like YOU!
The Team Lead takes an “on the floor” approach to management, working alongside hourly team members to lead, coach and support the team while contributing to the processing of donations. Team Leads must be prepared and capable of handling a variety of situations that may arise; when the Manager is not present, the Team Lead is considered the acting Manager.
If you have a passion for thrifting, making a difference in your community, helping people and the environment – come join Goodwill! We are a diverse and inclusive team dedicated to improving the lives of others through our mission of WORK.
This position requires the successful candidate to have a valid driver's license and a reliable insured vehicle. The successful candidate would have to provide proof that they have a valid driver's license and proof of car insurance upon being hired.
What You Will Do:
* Follows the Customer Care Cycle (I Care) consistently providing world class customer service to all customers, internal and external, of Goodwill.
* Monitor and manage the flow of donations in accordance with standard procedures, Guiding Principles and River System business model and continuous improvement is adhered to through the use of Lean, 5S, and Kaizen initiatives and methodology.
* Assist the Manager in the day-to-day operations of the store and recycle department and ensure standard procedures are followed by all team members.
* Work together as a team to ensure effective flow of goods to and from the outlet store.
* Assist the Manager in the scheduling of staff and preparing time and attendance reports.
* Train, develop and supervise team members.
* Monitor team member behaviour and activity and assist with managing team performance and expectations.
* Assist the Manager in complying with all organizational image, security and safety practices according to policies and procedures.
* Ensure Safety standards are maintained through employee training, inspections, reports and continuous observation.
* Complete cash register readings, cash reports, daily deposits, paid outs and WESA reports.
* Support the Goodwill mission through assessments, training and community partnerships.
* Responsible for other assigned duties and managerial responsibilities as assigned.
What We Are Looking For:
* Communication in a diverse environment (written, verbal).
* Customer service skills (customers, internal customers, donors).
* Supervisory experience – people/process.
* Team building.
* Computer literacy (word, excel, email).
* Health and safety, loss prevention.
* Team leadership.
* Coaching, developing people.
* 1-2 years of experience supervising people and processes simultaneously.
* Satisfactory criminal reference check - vulnerable persons check.
Goodwill Industries OGL thanks all applicants in advance. Only those candidates selected for an interview will be contacted. We are an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes, and work environment in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).
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