Job summary An exciting opportunity has arisen for an Emergency Department Receptionist / Admin Assistant to join the Emergency Care Directorate's Administration Team at Ysbyty Gwynedd. This is a permanent Band 3, 18 hour position. The successful candidate will be the first point of contact for patients, relatives and visitors to the Emergency Department and must demonstrate a professional and sensitive manner and maintain confidentiality at all times. You will possess a good standard of education, previous experience of working in an administrative / customer service setting and have excellent communication skills. You will need to be able to work as part of a team and be efficient and organised with your own workload. You will work with a friendly team who provides a variety of reception and administrative duties to assist the smooth running of the Emergency Department. The Emergency Department Reception provides 24/7 cover, 365 days per year which consists of Early, Late, Night Shifts and Bank Holiday working. Main duties of the job To provide an efficient reception and administration service to the Emergency Department whilst working as part of a multi-disciplinary team to ensure that an effective service is provided and patient satisfaction is maximised. Also to promptly and efficiently exercise own judgement to resolve patient queries within own professional constraints. By the nature of the duties, the post holder will be required to maintain strict confidentiality and will be expected to deal with staff, patients, carers and relatives with courtesy and discretion at all times. The ability to speak Welsh to a minimum of Level 3 is essential for this post. About us If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales. Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework. Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme. Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form. Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English. Date posted 21 February 2025 Pay scheme Agenda for change Band Band 3 Salary £24,433 to £26,060 a year per annum, pro rota Contract Permanent Working pattern Part-time Reference number 050-AC141-0225W Job locations Ysbyty Gwynedd Penrhosgarnedd Bangor LL57 2PW Job description Job responsibilities You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac. Job description Job responsibilities You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac. Person Specification Qualifications Essential Able to demonstrate English and Mathematics to GCSE C Grade or equivalent level NVQ Level 3 Customer Care or equivalent qualification or experience Experience Essential Previous Clerical / Office / Reception experience Customer Service Experience Problem solving skills / ability to work independently Desirable Experience of working in a team Experience of communicating over the phone/ in person with a variety of different people Skills Essential Welsh speaker to minimum Level 3 Excellent communication skills Accurate VDU and keyboard skills Able to work in a busy environment and deal with a number of different tasks Desirable Previous use of NHS systems i.e. Symphony, WPAS Concentration skills over a long period of time Person Specification Qualifications Essential Able to demonstrate English and Mathematics to GCSE C Grade or equivalent level NVQ Level 3 Customer Care or equivalent qualification or experience Experience Essential Previous Clerical / Office / Reception experience Customer Service Experience Problem solving skills / ability to work independently Desirable Experience of working in a team Experience of communicating over the phone/ in person with a variety of different people Skills Essential Welsh speaker to minimum Level 3 Excellent communication skills Accurate VDU and keyboard skills Able to work in a busy environment and deal with a number of different tasks Desirable Previous use of NHS systems i.e. Symphony, WPAS Concentration skills over a long period of time Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Betsi Cadwaladr University Health Board Address Ysbyty Gwynedd Penrhosgarnedd Bangor LL57 2PW Employer's website https://bcuhb.nhs.wales/train-work-live/ (Opens in a new tab)