We are looking for a passionate and skilled Group Reservations Manager to join the dynamic department and lead the Central Reservations team in delivering exceptional guest experiences. The reservations team will be responsible for bookings for accommodation, spa & restaurants. As the Group Reservations Manager, you will oversee the daily reservations operations for 9 hotels, ensuring all processes align with the set standards while managing a team of around 8 people. The reporting line is still to be decided. Working pattern: Full time 40 hours per week / Monday to Friday weekends may be required once per month Salary - £45,000 - £50,000 per annum depending on experience incentives. We are looking for someone with: With at least 5 years experience working in reservations and 3 years experience as a Manager, ideally in 4-star hotels. Strong leadership and team management skills with the ability to motivate, inspire and develop our team. Excellent communication and interpersonal skills, with a focus on delivering outstanding customer service. A detailed understanding of reservations systems and processes with previous experience in Opera. Experience managing operations across multiple properties or locations is highly desirable. As the Central Reservations Manager you will: Manage, motivate and lead the reservations team day to day and ensure the department has full coverage during operations. Be the main point of contact on shift for any inquiries or questions. Oversee management of the inbox and ensuring all emails are responded to within the company standards, with support from your team Have a pro-active approach in terms of eliminating issues and problems and implement measures to avoid arising issues. Collaborate with the revenue management team to optimize bookings, ensuring maximum occupancy and room rates are achieved for all hotels. Provide ongoing training and development for the reservations team, fostering a culture of continuous improvement and excellence. Monitor performance metrics and provide regular reports on team performance, reservation trends, and operational efficiency. Monitor the performance of hybrid working, ensuring the team are completing task set. Assist in the recruiting for the reservations team. AMRT1_UKCT