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Job Description
Additional Information: This hotel is owned and operated by an independent franchisee, Splendid Holdings Ltd. The franchisee is a separate company and a separate employer from Marriott International, Inc. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International, Inc.
Functions as the primary strategic business leader of the property with responsibility for all aspects of the operation, including guest and employee satisfaction, human resources, financial performance, sales and revenue generation, and delivering a return on investment to both Marriott International and property ownership.
Verifies implementation of service strategy and initiatives to meet or exceed guest expectations, increase profit and market share. Holds property leadership team accountable for strategy execution and guides their individual professional development.
The position verifies that sales engines are leveraged and initiates independent and proactive sales activities when appropriate to generate demand. Builds owner loyalty through proactive communication, setting and managing expectations, and delivering solid business results.
The position is actively involved in the local community and builds strong relationships with local officials, businesses, and customers.
Business Strategy Development
Stays current with industry trends and monitors strengths and weaknesses of competition; explores new business opportunities; develops business plans designed to maximize property customer satisfaction, profitability, and market share; ensures property business plans are aligned with the hotel's business strategies.
Business Strategy Execution
Executes business plans designed to maximize property customer satisfaction, profitability, and market share; ensures that property business plans and employees are aligned with business strategies; holds property leadership team accountable for successful delivery of business plans.
Sales and Marketing
Works closely with Regional Sales team to develop revenue-generating strategies for property; identifies new business leads and actively pursues leads with Regional Sales team.
Talent Management and Organisational Capability
Creates a cohesive and high-performance property leadership team; coaches by providing specific feedback and holds them accountable for performance; creates learning and development opportunities for employees.
Business Analytics
Reviews business-related data such as market share, financial performance, inventory, employee engagement, and customer satisfaction; analyzes business information to proactively address changing market conditions.
Employee Relations
Builds rapport with Hotel Operational and Regional team by fostering an environment of open communication; manages review processes of the Operational Team.
Revenue Management
Works with Regional Revenue Business Partner to develop effective pricing strategies; ensures demand forecasting and sound revenue practices are in place to maximize yield.
Regional Team Relations
Builds strong rapport with property Regional Team through proactive communication; provides analysis of property performance, incorporating guest, financial, and employee business data.
Customer and Public Relations Management
Interacts with guests and other customers to obtain feedback about their experiences; utilizes feedback to improve service delivery and establish a presence in the market.
Company/Brand Policy, Procedures, and Standards Compliance
Verifies property compliance with legal, safety, operations, and Marriott brand standards; conducts detailed walk-throughs to ensure well-maintained environments.
Knowledge, Skills and Abilities
* Experience working as a General Manager for a limited service hotel
* Operational expertise in Front Office/Reception
* Leadership & vision - inspiring team, strategic thinking
* Financial acumen - budget management, financial analysis
* Guest focus - customer service excellence
* Marketing & sales - brand management
* Adaptability & flexibility - agile, resilience
* Technology proficiency - tech savvy
* Quality assurance
* Team building skills
* Attention to detail - quality assurance
* Networking & relationship building
Salary between £80,000 to £90,000. Participation in the company bonus scheme, details and targets to be agreed, at 20% of annual salary. 3% pension contribution, as per Company pension scheme terms and conditions. Personal Medical Insurance for yourself. 25 days holiday per annum, plus Bank Holidays. Personal life cover at 3x annual salary. Discounted accommodation and discounts in Company food and beverage outlets.
This company is an equal opportunity employer.
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