Acorn by Synergie are recruiting for Customer Service Advisors on a temp to perm basis for our client located in Fulwood, Preston.
Monday to Friday with a choice of hours, 8am to 5pm, 8.30am to 5.30pm or 9am to 6pm. Once fully trained, there is also the requirement to work 9am to 1pm on a Saturday morning every 8 weeks, this shift is paid at an overtime rate.
The rate of pay starts at £11.44 per hour. The company offers excellent modern working conditions and genuine opportunities for progression.
Working for this company is many things - exciting, challenging, rewarding, occasionally frustrating - but it's never dull. You'll work with a diverse mix of people in a buzzing atmosphere and be part of a welcoming, inclusive community.
The initial four-week training period is all office-based, but once this has been successfully completed, the company does offer hybrid working.
Main Duties:
1. Manage claims and carry out necessary requirements to ensure the claims progress quickly and efficiently within our client SLA's.
2. Deal with complex claims and technical issues to allow them to move forward.
3. Liaise with clients, loss adjusters, and policyholders.
4. Assist with complaint resolution.
5. Own claim from beginning to end.
6. Ensure invoices for all work are completed within claims lifespan set out by clients and accurately record all costs.
Individual Requirements:
1. Customer-focused.
2. Previous experience dealing with inbound and outbound calls.
3. Ability to use IT platforms.
4. Clear and concise written and spoken communication skills.
5. Good attention to detail.
6. Methodical and thorough approach to work.
7. Well organized.
8. Ability to be a team player yet can use their own initiative.
Benefits:
1. Weekly pay.
2. Accrued holiday pay.
3. External professional certification.
4. Dedicated Account Manager.
5. Access to the Acorn Rewards Scheme.
6. Lively, fun working environment.
If you are interested, please submit your CV for the position and we will give you a call to discuss the opportunity in more detail.
Acorn by Synergie acts as an employment agency for permanent recruitment.
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