Quality, Risk, Patient Experience and Patient Safety Lead, Band 8a
The Childrens Trust exists to support children and their families with acquired brain injuries and neurodisabilities. We are a complex organisation that constantly thrives to deliver the best outcomes for the children and young people we serve.
The Quality, Risk, Patient Experience, and Patient Safety Lead at The Children's Trust is a key leadership role within the nursing directorate, reporting directly to the Head of Safety, Clinical Governance, Risk, and Quality.
This position is responsible for ensuring that the highest standards of quality and safety are maintained across all services provided to children and families. Develop, implement, and monitor frameworks and initiatives that enhance patient experience and safety, reduce risks, and ensure compliance with regulatory standards. This role requires collaboration across multidisciplinary teams to foster a culture of continuous improvement and excellence in care delivery.
Main duties of the job
* Provide strategic direction and leadership in quality, risk, patient experience, and patient safety initiatives.
* Develop and implement policies and procedures that align with national standards and best practices.
* Promote a culture of safety and quality across all levels of the organisation, encouraging staff engagement and ownership.
* Design and work across the organisation to embed a quality impact assessment process to support strategic decision making.
Job responsibilities
Leadership and Strategic Development
* Provide strategic direction and leadership in quality, risk, patient experience, and patient safety initiatives.
* Develop and implement policies and procedures that align with national standards and best practices.
* Promote a culture of safety and quality across all levels of the organisation, encouraging staff engagement and ownership.
* Design and work across the organisation to embed a quality impact assessment process to support strategic decision making.
Quality Improvement Initiatives
* Lead quality improvement projects aimed at enhancing patient care and operational efficiency.
* Utilise data analysis to identify areas for improvement, track progress, and measure outcomes.
* Collaborate with clinical teams to implement evidence-based practices that improve care delivery.
* Identify and embed a consistent Quality Improvement methodology and work across the organisation to embed this into the wider governance structures.
Risk Management
* Identify, assess, and mitigate clinical and non-clinical risks associated with patient care.
* Oversee the management of incidents and complaints, ensuring thorough investigation and learning opportunities are communicated.
* Develop clinical risk management frameworks and support the integration of risk assessments into everyday practice.
Patient Safety and Experience
* Champion initiatives that prioritise patient safety and promote positive patient and family experiences.
* Establish mechanisms for gathering patient and family feedback, using insights to drive service improvement.
* Implement safety protocols and monitor compliance with safety standards across all services.
Training and Development
* Facilitate training programs for staff on quality, risk management, patient safety, and enhancing patient experience.
* Act as a mentor and coach to promote best practices in clinical governance and risk management among nursing staff and other healthcare professionals.
Collaboration and Communication
* Work closely with the Head of Safety, Clinical Governance, Risk, and Quality to ensure cohesive strategies are developed and implemented.
* Collaborate with external stakeholders, including regulatory bodies and other healthcare organisations, to ensure alignment with broader safety and quality agendas.
* Prepare reports and presentations for senior management and relevant committees, ensuring effective communication of findings and recommendations.
Compliance and Assurance
* Ensure compliance with relevant legislation, regulations, and standards set by NHS and other governing and commissioning bodies.
* Conduct regular audits and reviews of quality and safety practices, leading to actionable insights and recommendations.
* Maintain an up-to-date knowledge of developments in quality, risk, patient experience, and safety, integrating new knowledge into practice.
* Assist with the completion of the statutory annual quality account for the organisation.
Data Management and Reporting
* Oversee the collection, analysis, and reporting of quality and safety data to inform decision-making processes.
* Ensure that patient safety incidents are appropriately reported in line with national guidelines, maintaining confidentiality and transparency.
Continuous Professional Development
* Maintain a current understanding of clinical governance and audit best practices, attending relevant training and professional development opportunities.
* Contribute to a culture of learning and improvement within the organisation by sharing knowledge and expertise with colleagues.
Leadership and Management
* Provide leadership and direction for the organisation in relation to clinical governance, fostering a supportive and collaborative environment.
* Participate in the senior site manager rota.
Person Specification
Qualifications
* Current nursing registration with NMC
* Masters level qualification (relevant to role)
Skills, Abilities & Knowledge
* Excellent communication and interpersonal skills, with the ability to engage and influence a range of stakeholders.
* Excellent communication and presentation skills (both written and verbal).
* Highly organised, strong attention to detail and aptitude for working methodically.
* Ability to embrace change and new challenges and learn new skills with a positive attitude.
* Remain calm under pressure, with the ability to multi-task.
* Ability to work collaboratively and as part of a team, whilst taking personal responsibility.
* Strong interpersonal skills, with the ability to display discretion when dealing with confidential and sensitive information.
Experience
* Proven experience in healthcare quality assurance, quality improvement and risk management processes for at least two years at a Band 7 or above.
* Strong analytical skills with the ability to interpret complex data and make informed decisions.
* Experience in leading quality improvement initiatives and facilitating change within clinical settings.
* Working under pressure in complex and demanding environments, and to specific timeframes.
* Ability to build strong relationships with clients.
* Experience of working with databases, updating tracking spreadsheets and information systems.
* Experience and practical application of CQC, Ofsted Care and Ofsted Education regulations.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Depending on experience £59,490 - £66,239 pa (dependent on experience and incl of OLW)
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