Are you great with people? Do you enjoy helping others and passionate about giving advice? If so a Customer Service career at NHS Professionals could be a great choice for you. Join us and you’ll be part of a customer-focussed community, receiving first-class training, and exceptional career development opportunities, within a culture truly driven by care. We are recruiting for a Customer Service Advisor (Internally Known as Flexible Worker Advisor) Location -Southampton General Hospital Full-Time 37.5 Hours per Week £23,310 per annum - plus the opportunity to take advantage a range of exclusive Rewards and Benefits In this busy and exciting role, you will provide on-site customer support for our NHSP Bank Workers (Flexible Workers) ensuring all contact with NHSP is quick, simple and helpful. The aim of the on-site team is to provide expert advice and guidance for prompt query resolution and facilitate filling bank shifts whilst also ensuring the workers requirements are exceeded. This isn’t just any customer service role – every call our Customer Support Advisors answer, and every query we resolve, helps support healthcare professionals working in NHS trusts and hospitals across the country. Key to success in this role is to establish strong working relationships with both the hiring and bank staff communities, prioritising pro-active tasks to pre-empt process or service issues with the end goal of delighting our customers; our aim is to be a “customer obsessed” organisation. About The Candidate We are looking for candidates with: Key to success in this role is to establish strong working relationships and to be able to prioritise tasks. Customer service experience in an environment where delighting the customer is the core focus Administration experience Ability to deal with high volume internal and external customer enquiries and conflicting priorities Advanced ability to connect and communicate effectively in writing, face to face and over the telephone with a wide range customers Proactive approach to relationships and trouble shooting Ability to manage time and workload effectively Prioritising conflicting workloads About Us In return for your commitment, we will offer you some fantastic benefits: Generous annual leave allowance - 27 days per year, plus bank holidays A commitment to talent management & development Star of the Month - Our star of the month award enables you to recognise colleagues or teams that have gone the extra mile and they could win £100 worth of shopping vouchers Pension – We’ll contribute up to 10% towards your pension if you join our stakeholder pension scheme Life Assurance Group Income Protection Wellbeing Programme Employee Assistance Programme Employee Engagement & discounts platform About Us: NHS Professionals (NHSP) run the largest NHS flexible staff bank, placing highly skilled temporary workers in NHS Trusts to meet their short, medium and long-term needs. Uniquely we are owned by the Department of Health and Social Care and we therefore reinvest any surplus we make directly back into the NHS. We are particularly proud of being the first NHS organisation to gain the accreditation of Top Employer by the Top Employers Institute. This is a huge testament to our ongoing commitment to making NHSP a great place to work for all our corporate employees.