As a Resource Planning Support Officer you will ensure Avon Fire & Rescue Service has sufficient operational personnel on duty to perform its statutory responsibilities, by recording and analysing information and dealing with queries on the deployment, absences and availability of operational staff, and ensuring Avon Fire & Rescue Service policies on crewing levels are applied.
You will also provide a wide range of administrative support to the customers of the Resource Planning Team to ensure training events are planned, coordinated and scheduled efficiently and effectively, whilst meeting internal and external customer requirements.
Some of the things you will be doing
* Accurately maintain and update FireWatch with information relating to all Service personnel, including information on sickness, other absences and training events.
* Coordinate and programme training events, incorporating key elements of the training cycle.
* Ensure training and development requirements are received from Managers. Coordinate responses and assist in the preparation of the Annual Training Plan.
* Update and maintain records using returns from Stations (Mob14’s) to monitor and maintain minimum crewing levels across the Service’s Wholetime stations.
* Accurately interpret absence information/applications, in accordance with Service policy, for all employees, including operational staff, flexi duty officers and support staff.
* Produce and issue clear, relevant and accurate information in an appropriate format for Operational Managers on a range of different areas, particularly training and crewing information, utilising relevant systems.
* Undertake a range of project work which may include research, liaising with training providers and our internal stakeholders.
* Contribute to the continuous development of administrative and electronic procedures and processes within the Unit.
* Develop and maintain an understanding of the work of colleagues within the Team to provide cover for absent colleagues and peaks in workload. Work collaboratively to ensure continuity of service and to meet customer needs within set deadlines, ensuring that risk critical areas of work are completed.
* Level 2 qualification in numeracy and literacy, or able to demonstrate equivalent level of skill.
* Experience of maintaining computerised databases and systems.
* Experience of compiling, manipulating, interpreting and presenting basic statistical information in different formats, particularly spreadsheets.
* Able to communicate effectively orally and in writing with a range of manager, staff and external contacts.
* Possess an efficient, methodical approach to work with minimal supervision. Able to prioritise and work effectively and accurately to deal with competing demands and meet deadlines.
* Able to use initiative in interpreting and applying a wide range of rules and policies affecting crewing levels and employee absences.
* Excellent organizational skills and able to implement and maintain new administrative systems and procedures.
* Able to accurately and efficiently input and collate data/information, undertake basic research, and prepare letters/reports.
* Able to drive with a current driving licence, or ability to arrange suitable alternative transport to travel to various work locations.
* Level 3 qualification in Business Administration.
* Previous experience of working in the Fire & Rescue Service.
What you can expect in return
* 25 days annual holiday (plus public holidays) rising to 29 days after 5 years, and 30 days after 10 years of service.
* Electric Vehicle Salary Sacrifice Scheme.
* Use of the multi-gym, sports hall, restaurant, free parking and beautiful open surroundings at our Headquarters in Portishead.
Once you have read the job description, please complete the application form telling us how your skills, qualifications and experience match those required for this role, please provide examples wherever you can. The information you give will assist us in our shortlisting process.
If you experience any issues with the application or require a paper version please contact recruitment@avonfire.gov.uk. Late applications will not be accepted. Please quote job reference number 1595 on any communications. Thank you.
#J-18808-Ljbffr