2nd Line Support Analyst A fantastic opportunity for a dedicated and passionate 2nd Line Support Analyst to join a growing technical team in Ipswich. In this role, you will be responsible for providing support and resolving IT Service Desk issues. Primarily a second-line role, you will be a key point of contact for end-users, ensuring that issues are addressed with the appropriate priority and attention. Key Responsibilities: Providing second-line support to resolve IT Service Desk issues. Assisting end-users with technical queries and providing timely updates. Managing and prioritising IT issues to ensure resolution. Windows and desktop application patching. Performing firmware updates. Overseeing system security management. Setting up new desktops and laptops. Supporting project tasks.Key Experience: A solid background in a helpdesk, technical support, or similar role. Knowledge of Microsoft Windows Server operating systems An understanding of Microsoft Office 365 admin centre Expertise in troubleshooting networking protocols and technologies, such as TCP/IP, DNS, DHCP, routing, and VLANs Good knowledge of backup and disaster recovery services (Azure) Solid understanding of security best practicesIf you are a proactive, solution-oriented IT professional looking for an opportunity to develop your career, we want to hear from you