Customer Service & Internal Sales Manager Annual Salary: £35k - £38k DOE Location: NW London Job Type: Full-time We are seeking a proactive and experienced Customer Service & Internal Sales Manager to lead our internal sales and customer service teams. This hands-on role is pivotal in driving sales growth and ensuring outstanding service delivery to our customers. Day-to-day of the role: Coordinate daily operations of the customer service and internal sales teams to ensure high-quality service delivery. Manage customer inquiries and complaints, ensuring timely resolution and appropriate communication. Oversee the processing of customer orders and returns, managing credits and debit notes accurately. Conduct and manage daily calls for both departments, addressing all issues efficiently. Perform cold calls in the internal sales department to explore new opportunities and follow up with existing leads. Mentor and motivate teams to drive sales growth and achieve performance targets. Conduct regular training sessions to enhance team skills in sales techniques and customer service excellence. Oversee daily operations, ensuring timely and effective responses to customer enquiries and issues. Monitor and review team performance metrics and produce regular reports for senior management. Analyze customer feedback to identify trends and opportunities for improvement. Maintain and update CRM records, ensuring best practices are followed to enhance customer experience. Build and develop customer relationships to increase selling opportunities and instil confidence in our product range. Required Skills & Qualifications: Fluent in English, both spoken and written. Suitable/transferable A Levels, Graduate Degree, MBA or equivalent. Minimum of 5 years of experience in internal sales and customer service, with at least 2 years in a managerial/leadership role. Proficiency in Microsoft 365 (One Drive, Outlook, Word, Excel) and CRM software. Strong analytical skills with the ability to make data-driven decisions. Excellent leadership, communication, negotiation, and interpersonal skills. Ability to manage and prioritise multiple deadlines within a tight schedule. Understanding of architectural drawings and technical specifications is desirable. Benefits: 25 days annual leave plus bank holidays and an additional day off for your birthday. Company Pension Scheme. Private Healthcare. Non-Sickness Bonus. To apply for the Customer Service & Internal Sales Manager position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.