Job Summary
We are seeking a dynamic and experienced Branch Manager to oversee the operations of our branch. The ideal candidate will be responsible for driving sales performance, managing staff, and ensuring exceptional customer service as well as day-to-day running of the branch. This role requires strong leadership skills and the ability to implement effective strategies to achieve branch goals while fostering a positive work environment.
Duties
1. Lead and manage daily operations of the branch, ensuring adherence to company policies and procedures.
2. Develop and implement sales strategies to achieve branch targets and enhance profitability.
3. Monitor branch performance metrics and provide regular reports to senior management.
4. Recruit, train, and mentor staff, promoting professional development and a high-performance culture.
5. Ensure exceptional customer service is delivered at all times, addressing any issues or complaints promptly.
6. Maintain accurate records of transactions, inventory, and other operational activities.
7. Collaborate with other departments to ensure seamless service delivery and operational efficiency.
8. Utilise Salesforce software for tracking sales activities, customer interactions, and reporting purposes.
Requirements
1. Proven experience in a managerial role within a retail or service environment.
2. Strong understanding of sales principles and customer service excellence.
3. Proficiency in Salesforce software is highly desirable.
4. Excellent leadership skills with the ability to motivate and inspire a team.
5. Strong analytical skills with the ability to interpret data and make informed decisions.
6. Exceptional communication skills, both verbal and written.
7. Ability to work under pressure in a fast-paced environment while maintaining attention to detail.
8. A commitment to continuous improvement and professional development.
Job Type: Full-time
Pay: £31,024.00-£35,854.00 per year
Schedule:
1. Day shift
2. Monday to Friday
3. Overtime
4. Weekend availability
Experience:
1. Branch management: 2 years (required)
Licence/Certification:
1. Driving Licence (required)
Work Location: In person
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