Job summary To support the Business Manager in all aspects of practice functionality, motivating and managing staff, optimising efficiency and overall performance, ensuring the practice achieves its long-term strategic objectives in a safe and effective working environment. To manage and coordinate all aspects of practice functionality, motivating and managing staff, patient services, premises and health and safety management. Through innovative ways of working, support the Business Manager leading the team in promoting ED&I, SHEF, quality and continuous improvement, confidentiality, collaborative working, service delivery, learning and development and ensuring the practice complies with CQC regulations. Main duties of the job Supporting the Business Manager in the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities Providing leadership and guidance to all staff ensuring that they adhere to policy and procedure at all times Overseeing the administrative elements of QOF, liaising with GPs, nursing staff and administrators Implementing systems to ensure compliance with CQC regulations and standards Acting as the lead for recruitment including pre-employment checks and DBS Evaluating, organising and overseeing the staff induction programme Implementing and embedding an effective staff appraisal process Implementing and embedding an effective practice and staff development plan for all staff (clinical and administrative) whilst maintaining a robust training record Leading the management of the clinical system, ensuring IT security at all times and responding to and resolving all local IT issues Actively encouraging and promoting the use of patient online services Updating and acting as the focal point for the practice website and social media sites n. Guiding staff and developing searches and audits on the clinical system Managing contracts for and highlighting issues with services i.e., cleaning, gardening, window cleaning etc. Ensuring the staff implement the practice wide approach to the management of all patient services matters Managing DNAs, providing data and planning tools coupled with liaison with referred repeat offenders About us We have an exciting opportunity for a Assistant Practice Manager to join our supportive, friendly and hardworking team This is a full time position with salary dependant on experience General Practice experience essential The Croft Medical Centre is a high achieving practice with strong links to the ICB and LMC. Our team consists of: - 3 GP Partners and 4 Salaried GPs - 2 Practice Nurses, 2 HCAs, 1 Pharmacy Technician & PCN Support - Full compliment of highly efficient administrative staff. Date posted 11 April 2025 Pay scheme Other Salary Depending on experience Contract Permanent Working pattern Full-time, Compressed hours Reference number A5702-25-0000 Job locations 2 Glen Road Oadby Leicester Leicestershire LE2 4PE Job description Job responsibilities The following are the core responsibilities of the Assistant Practice Manager. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels. The Assistant Practice Manager is responsible for: a. Supporting the Business Manager in the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities b. Providing leadership and guidance to all staff ensuring that they adhere to policy and procedure at all times c. Overseeing the administrative elements of QOF, liaising with GPs, nursing staff and administrators d. Implementing systems to ensure compliance with CQC regulations and standards e. Reviewing and regularly updating job descriptions and person specifications ensuring all staff are legally and gainfully employed f. Acting as the lead for recruitment including pre-employment checks and DBS g. Evaluating, organising and overseeing the staff induction programme h. Implementing and embedding an effective staff appraisal process i. Implementing and embedding an effective practice and staff development plan for all staff (clinical and administrative) whilst maintaining a robust training record j. Implementing effective systems for the resolution of disciplinary and grievance issues, maintaining an overview of staff welfare k. Leading the management of the clinical system, ensuring IT security and IG compliance at all times and responding to and resolving all local IT issues l. Actively encouraging and promoting the use of patient online services m. Updating and acting as the focal point for the practice website and social media sites n. Guiding staff and developing searches and audits on the clinical system o. Reviewing and updating clinical templates ensuring they relate to current practice p. Marketing the practice appropriately to ensure patient population is stable or increasing q. Managing contracts for and highlighting issues with services i.e., cleaning, gardening, window cleaning etc. r. Guiding the team to reach QOF targets (supported by the nursing and administrative leads) s. Ensuring the staff implement the practice wide approach to the management of all patient services matters t. Managing DNAs, providing data and planning tools coupled with liaison with referred repeat offenders In addition to the primary responsibilities, the Assistant Practice Manager may be requested to: a. Deputise for the Business Manager b. Lead the management of the Patient Participation Group c. Implement the complaints process, ensuring complaints are dealt with in a timely manner and, where necessary, escalated to the next level d. Ensure all staff are aware of the management of the premises, including health and safety aspects and undertake risk assessments and mandatory training as required e. Monitor and disseminate information on safety alerts and other pertinent information f. Support the overall practice clinical governance framework, submitting reports for OQF, enhanced services and other reporting requirements g. Guide the team to reach QOF targets (supported by the nursing and administrative leads) h. Brief clinicians on performance levels, advising actions to ensure high achievement across all QOF areas i. Maintain the significant event database, providing advice to staff and briefing the team at meetings as required j. Identify trends and devise solutions to reduce risk and repeated occurrences of significant events k. Develop, implement and embed the practice audit programme (in conjunction with the lead nurse) l. Support the Business Manager in the reviewing and updating of practice policies and procedures m. Support the practice and management team with continuous improvement and change initiatives Job description Job responsibilities The following are the core responsibilities of the Assistant Practice Manager. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels. The Assistant Practice Manager is responsible for: a. Supporting the Business Manager in the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities b. Providing leadership and guidance to all staff ensuring that they adhere to policy and procedure at all times c. Overseeing the administrative elements of QOF, liaising with GPs, nursing staff and administrators d. Implementing systems to ensure compliance with CQC regulations and standards e. Reviewing and regularly updating job descriptions and person specifications ensuring all staff are legally and gainfully employed f. Acting as the lead for recruitment including pre-employment checks and DBS g. Evaluating, organising and overseeing the staff induction programme h. Implementing and embedding an effective staff appraisal process i. Implementing and embedding an effective practice and staff development plan for all staff (clinical and administrative) whilst maintaining a robust training record j. Implementing effective systems for the resolution of disciplinary and grievance issues, maintaining an overview of staff welfare k. Leading the management of the clinical system, ensuring IT security and IG compliance at all times and responding to and resolving all local IT issues l. Actively encouraging and promoting the use of patient online services m. Updating and acting as the focal point for the practice website and social media sites n. Guiding staff and developing searches and audits on the clinical system o. Reviewing and updating clinical templates ensuring they relate to current practice p. Marketing the practice appropriately to ensure patient population is stable or increasing q. Managing contracts for and highlighting issues with services i.e., cleaning, gardening, window cleaning etc. r. Guiding the team to reach QOF targets (supported by the nursing and administrative leads) s. Ensuring the staff implement the practice wide approach to the management of all patient services matters t. Managing DNAs, providing data and planning tools coupled with liaison with referred repeat offenders In addition to the primary responsibilities, the Assistant Practice Manager may be requested to: a. Deputise for the Business Manager b. Lead the management of the Patient Participation Group c. Implement the complaints process, ensuring complaints are dealt with in a timely manner and, where necessary, escalated to the next level d. Ensure all staff are aware of the management of the premises, including health and safety aspects and undertake risk assessments and mandatory training as required e. Monitor and disseminate information on safety alerts and other pertinent information f. Support the overall practice clinical governance framework, submitting reports for OQF, enhanced services and other reporting requirements g. Guide the team to reach QOF targets (supported by the nursing and administrative leads) h. Brief clinicians on performance levels, advising actions to ensure high achievement across all QOF areas i. Maintain the significant event database, providing advice to staff and briefing the team at meetings as required j. Identify trends and devise solutions to reduce risk and repeated occurrences of significant events k. Develop, implement and embed the practice audit programme (in conjunction with the lead nurse) l. Support the Business Manager in the reviewing and updating of practice policies and procedures m. Support the practice and management team with continuous improvement and change initiatives Person Specification Skills Essential Excellent communication skills (written, oral and presenting) Strong IT skills (generic) Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment Effective time management (planning and organising) Ability to network and build relationships Ability to implement and embed policy and procedure Ability to motivate and train staff Desirable Ability to recognise opportunities to enhance service delivery Excellent leadership skills Strategic thinker and negotiator SystmOne skills Proven problem solving and analytical skills Personal Qualities Essential Polite and confident Flexible and cooperative Excellent interpersonal skills Motivated and proactive Ability to use initiative and judgement Forward thinker with a solution focused approach High levels of integrity and loyalty Sensitive and empathetic in distressing situations Ability to work under pressure Confident, assertive and resilient Ability to drive and deliver change effectively Ability to motivate teams, enhance morale and maintain a positive working environment, including team building sessions Experience Essential Experience of working with the general public Experience of working in a healthcare setting Desirable Experience of managing multidisciplinary teams Experience of performance management, including appraisal writing, staff development and disciplinary procedures Experience of successfully developing and implementing projects NHS/Primary Care general practice experience Relevant health and safety experience Qualifications Essential Good standard of education with excellent literacy and numeracy skills Desirable AMSPAR qualification Educated to A-level/equivalent or higher with relevant experience Leadership and/or management qualification Other Requirements Essential Flexibility to work outside core office hours Disclosure Barring Service (DBS) check Maintain confidentiality at all times Full UK driving licence Person Specification Skills Essential Excellent communication skills (written, oral and presenting) Strong IT skills (generic) Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment Effective time management (planning and organising) Ability to network and build relationships Ability to implement and embed policy and procedure Ability to motivate and train staff Desirable Ability to recognise opportunities to enhance service delivery Excellent leadership skills Strategic thinker and negotiator SystmOne skills Proven problem solving and analytical skills Personal Qualities Essential Polite and confident Flexible and cooperative Excellent interpersonal skills Motivated and proactive Ability to use initiative and judgement Forward thinker with a solution focused approach High levels of integrity and loyalty Sensitive and empathetic in distressing situations Ability to work under pressure Confident, assertive and resilient Ability to drive and deliver change effectively Ability to motivate teams, enhance morale and maintain a positive working environment, including team building sessions Experience Essential Experience of working with the general public Experience of working in a healthcare setting Desirable Experience of managing multidisciplinary teams Experience of performance management, including appraisal writing, staff development and disciplinary procedures Experience of successfully developing and implementing projects NHS/Primary Care general practice experience Relevant health and safety experience Qualifications Essential Good standard of education with excellent literacy and numeracy skills Desirable AMSPAR qualification Educated to A-level/equivalent or higher with relevant experience Leadership and/or management qualification Other Requirements Essential Flexibility to work outside core office hours Disclosure Barring Service (DBS) check Maintain confidentiality at all times Full UK driving licence Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name The Croft Medical Centre Address 2 Glen Road Oadby Leicester Leicestershire LE2 4PE Employer's website https://www.thecroftmedicalcentre.co.uk/ (Opens in a new tab)