Description Suffolk County Council – Endeavour House, Ipswich, Suffolk IP1 2BX / Hybrid £24,404 per annum (pro rata for part time) 37 hours per week - Flexible working options available Fixed Term or Secondment until 17 April 2026 Suffolk County Council is different. We're a modern, flexible, and forward-thinking organisation that's constantly evolving to meet the changing needs of our communities. As a Administrator - Welfare Assistance with us, you'll enjoy a dynamic work environment where your ideas are valued, your potential is nurtured, and your work makes a tangible difference. Ready to reimagine what your career could be? Reimagine the possibilities. Your role and responsibilities As an Administrator - Welfare Assistance, you will be a key part of the Public Health and Communities team, focusing on the Local Welfare Assistance Scheme (LWAS) to support those facing financial hardship in Suffolk. You will provide administrative support to enable those experiencing financial hardship to access funding. Your primary responsibility will be reviewing applications for support using our internal Case Management System; GOSS. All applications are reviewed and processed in line with the eligibility criteria for the scheme. You will check all supporting evidence provided within the application is accurate and complete, and requesting additional information when this is not the case. You will need to have excellent communication skills, both written and verbal as this role will require you to speak with members of the public directly as well as partner organisations to obtain necessary information about applications. The LWAS team and role is a fast-paced, constantly changing environment as we continuously adapt our provision to support those most in need in Suffolk. You will have a positive, solution-focussed approach and be able to work well in a team. You will have good time management skills and be able to prioritise daily tasks to ensure all applications are reviewed and processed within our pre-agreed timeframes. Experience working with vulnerable people and highly confidential information and data would be advantageous, but not essential, for this role, with the successful applicant requiring an enhanced DBS check in order to review and assess applications for financial support. You can view a full list of requirements in the Job and Person Profile (docx). If you believe you can succeed in this role, apply. Even if you don't meet all requirements, still apply. We would appreciate the opportunity to consider your application. The team Our team is small but close-knit, and we work very well together. We value a positive attitude and a collaborative spirit to help create a good team atmosphere. The team consists of support operators and a project officer, and we are committed to supporting each other and achieving our goals. We practice hybrid working, which means you will have the flexibility to work from home and the office. Our office days are usually on Wednesdays. Empowering Everyone We’re big believers in potential, possibility and the power of different ideas. We’re always searching for ways to encourage, respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation, as shown in our Workforce Equality Report (suffolk.gov.uk). For more information Please contact Juann Moorwood for a casual conversation. You can reach them by calling 01473 341460 or emailing juann.moorwoodsuffolk.gov.uk How to apply Step 1 - Read the Job and Person Profile (docx). Step 2 - Start your online application using “Apply Now”. Step 3 - Upload a Supporting Statement template (docx) answering the following questions below (no more than 400 words per question): Provide an example of a time when you worked effectively as part of a team to achieve a common goal. What was your role, and what was the outcome? Tell us about a time when you had to handle a difficult customer query or complaint. How did you resolve the issue, and what was the result? Provide an example of a time when you had to communicate complex information to a non-expert audience. How did you ensure that your message was clear and understood? Please note: Without a supporting statement, your interest will not be progressed. Any supporting documents must be in either PDF or MS Word format. We value authentic applications that showcase your genuine skills and experiences. Applications suspected of being generated by AI may be rejected. We encourage you to present your own work and ideas throughout the application process. If you require any reasonable adjustments to the application process before the next selection stage, please contact our Recruitment Team by emailing recruitmentsuffolk.gov.uk or calling 03456 014412. If you are invited to the next stage of selection, you will have another opportunity to request adjustments for the next stages of the process. Closing date: 11.30pm, 30 March 2025. This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts.