Job summary An exciting opportunity to be part of our forward-thinking, community-based NHS provider. We are looking for motivated individuals who seek a more engaging and involved role than a standard administrative job. You will be responsible for patient administration within our team of therapists. This is a vital and rewarding role, as the administrative team serves as the first point of contact for people seeking help with their emotional health. You will play a key role in improving the delivery of our treatment and reducing waiting times. You will be required to liaise with patients, GPs, therapists, and external agencies, joining a well-established team that genuinely cares for both its staff and clients. This post would suit someone looking to make a meaningful impact in an administrative career or seeking experience to progress towards a career in therapy. DHC Talking Therapies offers a fast-moving, dynamic, yet caring working environment. If you are looking for a rewarding challenge with opportunities for development, we would love to hear from you. You will be part of a supportive and experienced team, covering a range of modalities, who value staff wellbeing and development. Main duties of the job A successful applicant should have excellent communication and proven organisational skills. Strong administrative and IT skills are essential. While previous experience in a health or care environment would be beneficial, it is not essential. However, you should be hardworking, committed, and genuinely interested in helping people. About us DHC Talking Therapies is a patient-focused and pro-active community-based NHS provider with strong links to both GPs and our colleagues in DHC's physical health services. We have an excellent reputation for a quality and well-run service with great recovery rates as well as great Clinical supervision and CPD. We have a strong commitment to delivering high quality services. Dorking Healthcare (DHC) is an organisation that provides a wide range of quality healthcare services in Surrey and Sussex. We are registered with the CQC (Care Quality Commission) and we are an accredited AQP (Any Qualified Provider). In our CQC inspection we were rated as Good. Our vision is to continually improve local services for patients by offering first-class care and shorter waiting times. A can-do attitude is a vital asset at DHC and we are looking for like-minded individuals to work with us who share the same approach and work ethic. The benefits we offer include: Competitive salaries Membership of the NHS pension scheme 27 days annual leave plus bank holidays, increasing with length of service Opportunities for training and development Some of our sites have free on-site parking (subject to availability) We aim to be an employer of choice and conduct annual staff satisfaction surveys DHC actively encourage and promote diversity, ensure all voices are heard and included and are committed to equal opportunities for all. Date posted 28 March 2025 Pay scheme Other Salary £23,614.07 to £24,543.94 a year Contract Permanent Working pattern Full-time, Part-time Reference number U0103-25-0022 Job locations Dorking General Hospital Horsham Road Dorking Surrey RH4 2AA Health Building 1 Bentsbrook Close North Holmwood Dorking Surrey RH5 4HY Job description Job responsibilities Provide administrative support to the Talking Therapies team, playing a key role in supporting the therapy team. This role requires using your initiative to manage, prioritise, plan, and organise your own workload, drawing on extensive knowledge, skills, and experience. You will be responsible for accurately coordinating information to facilitate the ongoing care of patients and ensuring the smooth operation of the service in the office, maintaining the highest standards of data quality for the benefit of both patients and DHC. The post holder must exercise initiative and independent judgement while always maintaining a high level of confidentiality and diplomacy. Additionally, they will share responsibility for managing, maintaining, and administering various data sources, including waiting lists, caseloads, and clinical reporting. Ensuring the accurate recording of data to meet national target requirements is a key aspect of the role. This is primarily a client-facing position. As part of the team, you will be responsible for processing and screening all referrals into the service, managing day-to-day queries, and overseeing waitlist management. Your contribution will have a meaningful impact on the care and experience our clients receive. The post holder is expected to work accurately under pressure, managing and prioritising both their own workload and that of the department. They will be responsible for providing and receiving information that may require tact, diplomacy, and persuasive skills, particularly when overcoming barriers to understanding due to cultural differences or varying levels of knowledge about the process. The primary purpose of this role is to actively manage the administrative processes of the IAPT service, ensuring that all relevant documentation is in place. This will help maintain a smooth and efficient service for patients throughout their treatment with DHC. Job description Job responsibilities Provide administrative support to the Talking Therapies team, playing a key role in supporting the therapy team. This role requires using your initiative to manage, prioritise, plan, and organise your own workload, drawing on extensive knowledge, skills, and experience. You will be responsible for accurately coordinating information to facilitate the ongoing care of patients and ensuring the smooth operation of the service in the office, maintaining the highest standards of data quality for the benefit of both patients and DHC. The post holder must exercise initiative and independent judgement while always maintaining a high level of confidentiality and diplomacy. Additionally, they will share responsibility for managing, maintaining, and administering various data sources, including waiting lists, caseloads, and clinical reporting. Ensuring the accurate recording of data to meet national target requirements is a key aspect of the role. This is primarily a client-facing position. As part of the team, you will be responsible for processing and screening all referrals into the service, managing day-to-day queries, and overseeing waitlist management. Your contribution will have a meaningful impact on the care and experience our clients receive. The post holder is expected to work accurately under pressure, managing and prioritising both their own workload and that of the department. They will be responsible for providing and receiving information that may require tact, diplomacy, and persuasive skills, particularly when overcoming barriers to understanding due to cultural differences or varying levels of knowledge about the process. The primary purpose of this role is to actively manage the administrative processes of the IAPT service, ensuring that all relevant documentation is in place. This will help maintain a smooth and efficient service for patients throughout their treatment with DHC. Person Specification Knowledge Essential Good keyboard skills. Computer literate. Numerate, with a good standard of English. Ability to work effectively with a diverse group of people at all levels. High-quality standards in all communication. Working knowledge of Microsoft Office and internet/web skills, or equivalent. Ability to maintain confidentiality at all times. Commitment to continuous professional development. Skills and Aptitudes Essential Excellent verbal and written communication skills Confident telephone skills A methodical and organised approach to work Ability to work under pressure and to meet tight deadlines Capable of working without supervision. Strong time management skills Patient focused Ability to prioritise tasks / duties to ensure local/national targets are met. Ability to manage patient pathways. Analytical skills. Desirable Understanding of the Talking Therapies Service Other Requirements Essential Satisfactory health clearance. Good attendance record. Flexible approach to timekeeping. Presentable appearance. Good team worker. Reliable. Flexible; willing to cover for absent colleagues. Trustworthy Proactive and committed Experience Essential Excellent administrative and organisational skills. Previous administrative experience. Desirable Previous NHS experience in an administrative role Qualifications Essential Good standard of general education Good knowledge of a range of software programmes Person Specification Knowledge Essential Good keyboard skills. Computer literate. Numerate, with a good standard of English. Ability to work effectively with a diverse group of people at all levels. High-quality standards in all communication. Working knowledge of Microsoft Office and internet/web skills, or equivalent. Ability to maintain confidentiality at all times. Commitment to continuous professional development. Skills and Aptitudes Essential Excellent verbal and written communication skills Confident telephone skills A methodical and organised approach to work Ability to work under pressure and to meet tight deadlines Capable of working without supervision. Strong time management skills Patient focused Ability to prioritise tasks / duties to ensure local/national targets are met. Ability to manage patient pathways. Analytical skills. Desirable Understanding of the Talking Therapies Service Other Requirements Essential Satisfactory health clearance. Good attendance record. Flexible approach to timekeeping. Presentable appearance. Good team worker. Reliable. Flexible; willing to cover for absent colleagues. Trustworthy Proactive and committed Experience Essential Excellent administrative and organisational skills. Previous administrative experience. Desirable Previous NHS experience in an administrative role Qualifications Essential Good standard of general education Good knowledge of a range of software programmes Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Dorking Healthcare Ltd. Address Dorking General Hospital Horsham Road Dorking Surrey RH4 2AA Employer's website https://dhcclinical.co.uk/ (Opens in a new tab)