What's involved with this role:
Temporary PT Parking Services & Shopmobility Attendant
Job Ref: Cambridge 5257343
Pay Rate: £14.84 per hour PAYE
Hours per week: 21 Monday – Friday, shift work
Role Length: This opening assignment is for 2-3 months
City: Cambridge, Cambridgeshire
Shift pattern will be on a 2-week rotation. Week 1 - Mon, Tue, Sat, Sun. Week 2 - Wed, Thurs, Fri (6 hours per day)
Enhanced DBS disclosure required
The purpose of the role is to undertake first line maintenance of parking equipment and carry out repairs on site such as ticket replenishment, clearing coin jams etc. Reporting all serious faults to the Parking and Shopmobility Services Supervisor or in his/her absence the Parking and Shopmobility Services Deputy Operations Manager.
Key Responsibilities:
Assist the operation of off street car parks, operating sites by use of computerised car park management systems and hardware.
Assist in the delivery of the Shopmobility Scheme in the issuing of equipment, assessment of users, taking bookings, answering of enquiries and maintenance of wheelchairs.
Instruct customers in the safe use of the equipment so as to ensure that they are competent and confident in use of the equipment whilst maintaining a commitment to openness and equality of opportunity ensuring that all individuals are treated with dignity and respect.
Meet, collect and transport Dial A Ride customers (who are wishing to use the Shopmobility service) from designated pick up points within the city centre.
Patrol and inspect the off-street pay & display car parks, and pay on foot multistorey car parks in accordance with relevant legislation and technical standards, Council policies and codes of practice.
Perform daily checks as required to off- and on-street pay on foot and pay and display machines.
Report any breakdowns, faults and vandalism of equipment to the Parking and Shopmobility Services Supervisor or Deputy Operations Manager.
Answer any queries from members of the public and provide a polite, helpful and courteous service in accordance with Cambridge City Council’s Customer Care policy both face to face, via intercom or telephone and electronically (email).
Supervise vehicles in the car parks including directing of traffic, patrolling and checking of occupancy.
At short notice to relocate between car parks and Shopmobility offices in order to maintain fully operational service.
Qualifications:
NVQ 2 Parking Control or equivalent qualification or experience.
Skills & Experience:
Minimum of 12 months recent experience in a similar role, or context and ideally within a public sector organisation.
Experience of customer interaction by phone and face to face.
Ability to work in partnership with other agencies and organisations.
Experience of working in a customer-facing environment such as car parks, customer service centre or similar environment.
Good interpersonal skills and the ability to communicate with members of the public.
Strong IT skills including Microsoft packages or equivalent (e.g. G Suite).
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
Unless the DBS requirement stated above is for a Basic Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.
Clients are generally looking for candidates who are local to, or who can commute easily to the place of work. It will help your application if your CV states, in broad terms, where you reside – there is no need for a full address.
Please feel free to apply to us direct via jobs@tclrec.com by quoting the job reference and exact job title.
To help speed up the process of uploading your CV to the client we would ask that you send us your CV in Word format (or equivalent) if possible, not as a PDF.
If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension, you will be working at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than umbrella pay terms. We do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.
Due to the number of CVs being sent to us under current market conditions, unfortunately we cannot respond to all applications. If you have not heard from us within 3 working days, please assume that you have not been shortlisted on this occasion. We will, however, be very happy to receive future applications from you for other roles.
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Job Ref: Cambridge 5257343
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.