Job summary We are looking to appoint a cheerful and motivated person to work within the busy Outpatient Booking Services, managing outpatient appointments in a call centre environment. The Outpatient Booking Services provides a focal point for outpatient appointments across the Trust and is responsible for the management of both new and follow up outpatient appointments. It is a very busy and demanding area to work, working in a call centre environment. The offices are open between 8.30am and 4.30pm. The Appointment Administrator will be responsible for the management of outpatient referrals. You will need to be able to work in a calm, logical and methodical way but be able to multi-task whilst dealing with frequent interruptions, whilst always maintaining patient confidentiality. You must be confident, diplomatic and able to work in a busy call centre environment with a pleasant and caring disposition. You will be required to have a good level of education and have some experience and knowledge of the NHS and ideally experienced in the use of the Outpatient Module of the Patient Administration System, e-Referrals, Maxims and Microsoft Word. This role is based in Pydar House, Truro. Main duties of the job To provide a quality outpatient appointment service for all patients. The post-holder will be responsible for ensuring that both new referrals and follow up appointments are processed in a timely, efficient, and accurate manner and that clinics are booked in line with service requirements and national guidelines. To ensure accurate data recording with regard to outpatient appointments using the Patient Administration System (PAS), e-Referrals, Maxims and other systems. This will also include the provision of administration support to the wider Outpatient Booking Services Team. About us Royal Cornwall Hospitals NHS Trust is the biggest provider of healthcare services in Cornwall and the Isles of Scilly. Our three main sites are Royal Cornwall Hospital Truro, St Michael's Hospital Hayle and West Cornwall Hospital Penzance, our staff and services are available across the region. The Trust employs 5,000 staff, has a budget of £380 million and 750 beds. We work with health and social care organisations -including NHS Kernow and NHS England- to ensure local healthcare needs are met. We provide acute medical, surgical and specialist services to around 500,000- which can increase significantly during busy holiday periods. The Trust has teaching hospitals status as part of the University of Exeter Medical School. Keeping at the forefront of medical advances, we continually develop clinical services and are committed to maximising the range of specialist care offered locally. We can offer you a rewarding career in a supportive working environment. We have extensive educational links to help you realise your full potential and develop skills to provide outstanding healthcare to the local community. Enjoy an outstanding quality of life in a place that offers surfing beaches and fishing harbours to beautiful countryside and historic towns. With clean air, plenty of opportunities for outdoor activities and excellent schools, colleges and universities (including adult education) it is the ideal place for families and for you to develop your own career. Date posted 24 October 2024 Pay scheme Agenda for change Band Band 2 Salary £23,615 a year pa pro rata Contract Permanent Working pattern Full-time Reference number 156-6634378 Job locations Pydar House Pydar House Truro TR1 1XU Job description Job responsibilities PLEASE NOTE: To view the full Job Description and Person Specification, please click the supporting document on the right-hand side. To be an employee of the NHS you need to successfully complete the following: Identity Checks Professional registration and qualification checks Employment history and reference checks Work health assessments Criminal record check standards Right to work checks For further information please visit: https://www.nhsemployers.org/topics-networks/employment-standards-and-regulation Many of our staff work flexibly in many different ways. Please talk to us at interview about any flexible working arrangements you would prefer or require. While we may not be able to fully accommodate all requests, such requests will not be referenced during the interview scoring process, and we will fully consider and try to accommodate them for successful applicants. We reserve the right to close this advert early, or when the allocated number of applications has been reached. Please submit your application at the earliest opportunity. Job description Job responsibilities PLEASE NOTE: To view the full Job Description and Person Specification, please click the supporting document on the right-hand side. To be an employee of the NHS you need to successfully complete the following: Identity Checks Professional registration and qualification checks Employment history and reference checks Work health assessments Criminal record check standards Right to work checks For further information please visit: https://www.nhsemployers.org/topics-networks/employment-standards-and-regulation Many of our staff work flexibly in many different ways. Please talk to us at interview about any flexible working arrangements you would prefer or require. While we may not be able to fully accommodate all requests, such requests will not be referenced during the interview scoring process, and we will fully consider and try to accommodate them for successful applicants. We reserve the right to close this advert early, or when the allocated number of applications has been reached. Please submit your application at the earliest opportunity. Person Specification Qualifications Essential 5x GCSE's including English and Maths or equivalent at grade C or above Desirable NVQ Administration level 2/3 or equivalent Experience Essential Substantive experience in customer services Experience of working with the public Experience of data collection and data entry Desirable Previous experience and knowledge of NHS Experience using E-referrals, Administration systems, Microsoft Word and Excel Knowledge of Referral to Treatment Experience of working in a Call Centre Skills Essential Understanding of appointments system Person Specification Qualifications Essential 5x GCSE's including English and Maths or equivalent at grade C or above Desirable NVQ Administration level 2/3 or equivalent Experience Essential Substantive experience in customer services Experience of working with the public Experience of data collection and data entry Desirable Previous experience and knowledge of NHS Experience using E-referrals, Administration systems, Microsoft Word and Excel Knowledge of Referral to Treatment Experience of working in a Call Centre Skills Essential Understanding of appointments system Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Royal Cornwall Hospitals Trust Address Pydar House Pydar House Truro TR1 1XU Employer's website https://www.royalcornwall.nhs.uk/ (Opens in a new tab)