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Availability & Capacity Manager, Salisbury
Client:
Smartedge Solutions Ltd
Location:
Salisbury, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Views:
5
Posted:
10.02.2025
Expiry Date:
27.03.2025
Job Description:
Job Responsibilities:
* Oversee and ensure adherence to policies, handling all related activities efficiently.
* Capacity Planning and Forecasting: Establish and maintain plans for current and future demands, track IT resource usage, and forecast needs considering service level agreements and other performance requirements.
* Working closely with the Digital Partnership monitoring teams, promptly identify capacity issues, provide capacity/availability trending information to allow for effective forecasting.
* Stakeholder Collaboration: Act as a subject matter expert for capacity and availability related issues, collaborate with other Service Management departments, and ensure stakeholder resources are identified and coached.
* Reporting and Relationship Management: Produce high-quality reports and manage associated actions, maintain and improve Problem Management documentation, build effective working relationships with customers and suppliers, and lead operational and management-oriented meetings.
* Ability to develop training material, schedule and facilitate training sessions for internal and external resources, and demonstrate mentoring skills.
* ITIL V4 Foundation certification required; further ITIL certifications are desired.
* Experience in various analytical/reporting techniques supported by an understanding of statistics and quality management concepts.
* Understanding of cross-systems interrelations in the context of the global business process.
* Understanding of Service Management Framework Quality documentation and report writing ability; general management skills, experience of managing meetings, and problem-solving skills desired; experience of working with 3rd parties.
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