Main area: Health Records
Grade Band: 2
Contract: Permanent
Hours: Full time - 37.5 hours per week (08:00 to 20:00)
Job ref: 236-NCA-AC060-25
Employer: Northern Care Alliance NHS Foundation Trust
Employer type: NHS
Site: Salford Royal Hospital
Town: Salford
Salary: £23,615 per annum
Salary period: Yearly
Closing: 05/03/2025 23:59
Job overview
We have 2 vacancies for a Receptionist Clerk to work in Health Records at Salford Royal Hospital.
You will be responsible for creating ‘mini’ medical records for clinical use including EDRMS Form Pack generation, undertaking reception duties and support for patients self-checking in for appointments across a number of receptions desks across all Trust sites including satellite clinics within the community.
You will also undertake the booking and scheduling of patient appointments and associated administrative duties. All activities within the Booking and Scheduling Service must comply with the Trust’s Elective and Cancer Access Policies and ensure patients are offered an appropriate choice of appointments.
You will provide a high quality service focused on customer service for each patient and the Trust’s clinical teams.
Main duties of the job
The Health Records Service will be central in the move to scanned health records as part of the Trust’s developing Electronic Patient Records and will therefore provide a different service than has historically been the case. The Service provides the Trust-wide Reception, Overseas Visitors, Private Patients, Intensive Therapy Unit (ITU) Bed Information Services.
The Health Records Service and particularly the reception service operate extended hours in the evenings and at the weekend to ensure wider patient access. The post holder will be required to work flexibly to cover these hours of operation and may be expected to work across all Trust sites.
The Health Records Service will retrieve and prepare records for scanning in advance of planned patients outpatient appointments and admissions along with providing a service for short notice and non-planned appointments and admissions.
A records library service will be maintained for low retrieval records which are not currently in active use, for deceased patients and items that will not be scanned and manage the destruction of these records in accordance with the Records Management Policy.
Working for our organisation
The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.
As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we’re always looking for people who demonstrate our three core values - care, appreciate and inspire – to join our team.
In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.
Person specification
Qualifications
* Education to GCSE
* Customer Services
Skills
* Understanding of Confidentiality, data protection and Caldicott Principles
* Good level of Numeracy and Literacy
* Communicating with patients/customers
* Good keyboard and PC skills
* Computer Skills
Experience
* Experience dealing with patients/customers
* Worked within the NHS
The Northern Care Alliance NHS Foundation Trust does not accept unsolicited CVs from recruitment agencies and will not be liable for fees for candidates submitted speculatively.
We understand the importance of balancing work and home life. We are committed to supporting flexible working for our people wherever possible and all our colleagues are given the opportunity to discuss potential for flexible working.
The Northern Care Alliance NHS Foundation Trust (NCA) serves a diverse population, and each Care Organisation works hard to ensure all services are accessible and fair.
We respect the value of difference. So, our aim is to employ a workforce representative of the communities we serve. Regardless of age, disability, gender, marital status, trans status, pregnancy and maternity, race, sexual orientation, religion or belief, all are welcome.
We also warmly welcome interest from serving and ex-personnel, and their relatives. Please identify that you are a member of the armed forces community on your application form to be entitled to a guaranteed interview (subject to essential criteria being met). As a Disability Confident Employer, guaranteed interviews are also available to disabled applicants when essential role requirements have been met.
For posts advertised on a fixed term contract basis, we will offer secondments only for NHS appointments. Fixed term contracts will only be offered for external non-NHS appointments.
In applying for this post, you give the Trust permission to use your data for recruitment purposes.
Please note that this vacancy may be withdrawn at any time should we receive sufficient applications or if it is filled via the internal redeployment process.
Keep up to date with the latest job opportunities and information across the Northern Care Alliance by following us on Twitter and Facebook: @NCACareersNHS
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