Our premium bars and restaurants are places in which our customers will be able to sit back, relax and watch the world go by. Whether they are stopping in for a quick coffee break or dining in for an extraordinary culinary experience, our customers expect the best. With a range of menus, our bar teams deliver impeccable service every time. As part of this team, you will engage with customers and create a luxurious experience where our customers can enjoy a choice of the latest trend-setting cocktails, fine wines, a glass of champagne, or one of a range of specially selected craft beers.
Our restaurants are open 7 days a week, and you will be required to work weekends and late nights as part of a team rota; however, working within a retail store, more sociable hours can be expected. Our founder, Harry Gordon Selfridge, famously expressed that ‘a department store should be a social centre, not merely a place for shopping,’ and this could not be truer for Selfridges today.
With a vision to reinvent retail, we launched our sustainability strategy, Project Earth, in 2020, with a bold commitment to change the way we shop and the way we do business. Built on three themes – driving a transition to more sustainable materials, exploring new business models, and challenging the mindsets of our partners and customers as well as our own teams – Project Earth is underpinned by our science-based targets as we look to a net-zero future.
Your role will be:
* Close off customer complaints without escalation.
* Train and support team to achieve good standards of service.
* Organise daily planner for next day and manage day-to-day running of the floor.
* Complete wastage.
* Place orders.
* Complete Sunday trade report.
* Ensure stock room standards are met.
* Support with stock take.
* Complete line checks and stock counts.
* Complete Cash Out Process.
* Multi-site support.
* Support with cross-training of team members.
* Work closely with supervisors across all other restaurant sites.
* Support with creating new food and beverage for events and experiences.
A bit about you:
* You’ll be well versed in the art of cocktail making and mixology, having built a solid reputation for flair, innovation, and sophistication.
* You’ll have a genuine passion for this role, with a natural curiosity to discover and explore more about how to improve your services and to share with others (we are all about sharing our knowledge here!).
* A positive, can-do attitude is what we love here, and you’ll always be prepared to go above and beyond.
This guide represents a summary of the role; however, all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business.
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