SF Recruitment are working with a business based in Halesowen who are looking for an Office Administrator to join the team Monday - Friday 9am - 5pm Office based 1 in 4 Saturdays 9-1pm (Overtime paid or time in lieu) Must have some admin experience Job Purpose: The Office Administrator will be responsible for ensuring the smooth running of the office, including reception duties, customer service, sales order processing, HR administration, and general office management. The role requires excellent organisational and communication skills to support various departments and maintain a productive working environment. Key Responsibilities: Reception Duties: Serve as the first point of contact for visitors, clients, and vendors. Answer, screen, and direct phone calls and emails to the appropriate departments. Manage meeting room bookings and ensure rooms are prepared for meetings. Handle incoming and outgoing mail, including courier and delivery services. Maintain a tidy and welcoming reception area. Customer Service: Address customer inquiries via phone, email, or in-person, providing prompt and accurate responses. Handle complaints, provide appropriate solutions, and follow up to ensure resolution. Maintain customer records and databases, updating information as required. Sales Order Processing: Receive, process, and track customer orders. Coordinate with the sales team to ensure accurate and timely fulfillment of orders. Prepare invoices and assist with payment follow-ups. Ma...